| 1. |
What is Mobile Banking?
With Mobile Banking at Eastern Bank, you can use your Internet-enabled phone, PDA or wireless device to find Eastern Bank offices and ATMs, view your account balance, pay bills and more.1,2
back to top |
| 2. |
Will Mobile Banking work on my wireless device; for example, my mobile phone or PDA?
Yes. Eastern Bank Mobile Banking is accessible through any Internet-enabled wireless device. You will need Internet access on your wireless device to use all the features of this service. Your wireless service provider may charge a fee for its web services. Please check with your wireless service provider for details on its fees and charges. If your wireless device does not have Internet access, you may use Mobile Banking’s text messaging feature to obtain your account balance and last three transactions
back to top
|
| 3. |
How do I know if my wireless device has Internet access?
Contact your wireless service provider to confirm that your wireless device has Internet access. Your wireless service provider may charge a fee for its web services, so ask for details on its fees and charges.
back to top
|
| 4. |
How much does it cost?
Mobile Banking is a free service for all Eastern Bank customers. Your wireless service provider may charge a fee for providing web access on your mobile device, so ask for details on its fees and charges.
back to top
|
| 5. |
What do I need to start using Mobile Banking?
If you want to use Mobile Banking to access your Eastern Bank accounts, you must be enrolled in HomeConnect online banking. In addition, your wireless device must have Internet access and a browser that supports 128-bit encryption to use all the features of this service. If your wireless device does not have Internet access, you may use Mobile Banking’s text messaging feature to obtain your account balance and last three transactions.
back to top
|
| 6. |
How do I sign up for Mobile Banking?
There is no enrollment for Mobile Banking. Using your Internet-enabled wireless device, simply login at http://mobile.easternbank.com. If you want to use Mobile Banking to access your Eastern Bank accounts, you must be enrolled in HomeConnect online banking. Your use of Mobile Banking to access your Eastern Bank accounts is governed by the terms and conditions of the Eastern HomeConnect® Agreement.
back to top
|
| 7. |
How do I login to Mobile Banking? Using your Internet-enabled wireless device, simply login at http://mobile.easternbank.com. Mobile Banking will recognize your wireless device and present simplified online banking menus designed for viewing on Internet-enabled wireless devices to make mobile banking by phone quick and easy.
back to top
|
| 8. |
Who do I call if I’m having trouble logging into Mobile Banking?
If you are having trouble accessing Mobile Banking, please contact our Online Banking Team at
1-800-EASTERN (1-800-327-8376) Monday through Friday, 8:00 a.m. – 8:00 p.m. and Saturday,
9:00 a.m. – 3:00 p.m.
back to top
|
| 9. |
Is Mobile Banking secure?
When you use Mobile Banking to access our HomeConnect online banking service, your account information is protected by the same high level of security that you experience when logging into your Eastern Bank accounts using your PC. When you enter your HomeConnect User ID, you will be presented with your security image and personal phrase, confirming that it is safe to enter your Password. In addition, account information is not stored on your wireless device and we use encryption technology to safeguard your personal information. To use mobile banking, your wireless device must have a browser enabled with 128-bit encryption.
back to top
|
| 10. |
What steps can I take to protect data on my PDA or mobile phone?
If you use a PDA such as a PalmOne or RIM Blackberry, below are some simple steps you can take to help protect your data.
a) Use anti-virus, anti-malware and anti-spyware software. There are products designed specifically for PDAs such as McAfee PDA Virus Scanner and PDA Spybot.
b) Use encryption software. Protect your data with complete device encryption such as PGP or programs such as Secret! from LinkeSOFT.
c) Prevent unauthorized access. If your PDA has a lock-out feature, activate it so that if the acceptable number of password attempts is exceeded, your PDA is automatically locked so nobody can access it or look at anything on it. There are also services that will wipe all data off your PDA if it is lost or stolen.
back to top
|
| 11. |
What activities can I perform with Mobile Banking? 2
With Mobile Banking, you can use your wireless device to:
- Check account balances
- View account activity
- Pay bills
- Transfer funds between your Eastern Bank accounts
- Find Eastern Bank offices and ATMs
back to top
|
| 12. |
Are there online banking activities that cannot be performed using Mobile Banking? 2
Yes. Because Mobile Banking is designed for use on wireless devices, only core online banking activities are supported. Activities such as creating alerts, placing stop payments and downloading account activity cannot be performed using Mobile Banking. In addition, certain activities such as adding a new payee for bill payment cannot be done through Mobile Banking as a security precaution.
back to top
|
| 13. |
How do I make a payment using Mobile Banking? 2
After logging into Mobile Banking, select Bill Pay from the main menu at the top of the page. On the Bill Payment screen, select Make Payment, then choose a payee to schedule a payment. If the payee you want to pay is not already set up, you will need to login to HomeConnect online banking from your computer to set up the payee.
back to top
|
| 14. |
How do I cancel Mobile Banking service?
Mobile Banking at Eastern Bank is a free, non-subscription service that gives you access to our HomeConnect online banking service through your Internet-enabled phone, PDA or wireless device. Since there is no enrollment, there is no service to cancel. Clearing the cookies on your wireless device’s browser will remove your phone as a recognized access device. Once this is done, if someone were to try accessing your account using your wireless device, Mobile Banking would require them to answer two confirmation questions before providing access to your account.
back to top
|
