| 1. |
How do I sign up to receive text messaging?
You must first register your wireless device from your PC by going to Eastern Bank’s Text Message Console. Follow the on-screen instructions to enter your HomeConnect online banking User ID and Password.1 On the Text Message set up page, click the link "Register My Device" to sign up for text messaging. You will be asked to enter information such as the phone number for your wireless device, identify your wireless carrier and specify whether the text message should be delivered to your wireless device or email account.
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| 2. |
How do I change or update my registration information, such as my PIN, phone number or wireless carrier?
Using your PC, go to Eastern Bank’s Text Message Console. Login using your HomeConnect User ID and Password. On the Text Message Console’s home page, there are links that will allow you to edit your registration information or add a new wireless device.
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| 3. |
How do I cancel Text Messaging service?
Using your PC, go to Eastern Bank’s Text Message Console. Login using your HomeConnect User ID and Password. On the Text Message Console’s home page, there is a link that will allow you to edit your registration information. On the Edit Device page, you can elect to delete the wireless device from Text Messaging service.
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| 4. |
What if I forget my PIN?
Using your PC, go to Eastern Bank’s Text Message Console. Login using your HomeConnect User ID and Password. On the Text Message Console’s home page, there is a link that will allow you to edit your registration information. On the Edit Device page, you can view your Text Messaging PIN.
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| 5. |
Are my transactions secure?
Yes. Transactions between the Mobile Banking application and your wireless device are fully encrypted using 128-bit encryption.
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| 6. |
Is customer support available?
Yes. For customer support, please send us an email or call our Online Banking Team at
1-800-EASTERN (1-800-327-8376) Monday through Friday, 8:00 a.m. – 8:00 p.m. and Saturday, 9:00 a.m. – 3:00 p.m.
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| 7. |
How many Text Message transactions can I do?
An unlimited number of transactions are allowed.
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| 8. |
How quickly does the message go through?
Messages typically go through within seconds. However, messages can take up to 30 minutes depending on your particular wireless carrier. This is because some carriers store messages in a queue that only gets processed periodically.
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| 9. |
Does the message go through if I have no coverage?
No, you must have coverage in order to receive a text message transaction.
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