Pocket PC Devices
Problem: I am able to view the home page of Mobile Banking on my Pocket PC, but when I attempt to log in I get an error message.

When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:

"Unable to establish secure connection"

Microsoft Pocket Internet Explorer may issue either of the following error messages:

"The page you are looking for cannot be found" or "Unable to establish secure connection"

Resolution: update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports Message Digest (MD-5) certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:

http://www.microsoft.com/windowsmobile/mobilelife/default.mspx

Download the needed file, then synchronize your pocket PC.

PalmOne Handhelds
How to access Mobile Banking?
First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP).¹ Once you verify that you can connect to the Internet, you can access Mobile Banking. Simply go to http://mobile.easternbank.com to login to mobile banking.²

RIM Blackberry Phones
1. How do I access Mobile Banking?
You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply go to http://mobile.easternbank.com to login to mobile banking.²

2. Why am I unable to login using my Blackberry phone?
Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

3. When I attempt to go to the Mobile Banking site, I get an error message.
You may get the message "Access Denied: Insecure SSL Request"

When clicking on More Info, you may also receive the following message: "Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."

If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

Mobile Phones
I keep getting locked out of my account when I try to login using my mobile phone. Why doesn't it accept my login information?
Using your mobile phone to enter data takes a little practice. User ID's and passwords are case sensitive; make sure you are correctly entering your HomeConnect user ID and password.² If your password begins with a lower-case letter, you may need to use your phone's shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

Why can't I see the first few transactions of my account history?
Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.

How do I know if my phone is web-enabled?
If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone's main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated. Be sure to ask your wireless service provider for details on its fees and charges.