Skip to main content

Online Banking

Go Search
Customer Service

Telephone Banking 

At Eastern Bank, you’re never far away from your finances – no matter where you are. With our telephone banking service, you can connect with your money 24/7 from any touch-tone phone, plus speak with a local, knowledgeable representative to get personal assistance.

With a simple phone call to 1-800-EASTERN (327-8376), you can access our Account Information Line, where you can:

• Obtain account balance and interest paid information.

• Review your last 10 deposits and checks cleared (within a 90-day period).

• Search for a particular check (within a 90-day period).

• Transfer funds between linked Eastern Bank accounts.

• Review loan information, such as payout amount, year-to-date interest paid, and next payment date and amount.

• Make loan payments from an Eastern Bank account.

• Report a lost or stolen ATM or debit card.

• Find Eastern Bank branch locations and hours of operation.

At Eastern Bank, you’ll never have to give up service for convenience. When you call 1-800-EASTERN (327-8376), you will be connected with an experienced, knowledgeable, local customer service professional who is committed to serving you. These professionals can help you with more complex needs, including:

• Opening an account
• Placing a stop payment on a check
• Applying for a loan or mortgage
• Applying for an ATM or debit card

Hours of Operation
You can reach our Customer Service Center by calling 1-800-EASTERN (327-8376) during the following hours:


Monday – Friday

7:00 a.m. to 8:00 p.m.


9:00 a.m. to 3:00 p.m.


When you call 1-800-EASTERN, you can do your banking faster and more securely thanks to our new Voice ID technology. Voice ID matches your unique voiceprint using what's called voice biometrics to verify that it's you.

Learn more >>