Welcome to Eastern Bank
Hear directly from our employees what they like best about working at Eastern Bank. Spoiler alert: it may not be what you think!
Operations Director, Eastern Bank Charitable Foundation
Joined Eastern Bank in 1981
“Inclusion. Diversity. Belonging.”
Cindy Ciman began her career at Eastern Bank 38 years ago when she needed a job to help pay for college. Surprisingly this “college job” evolved into an incredible journey with Eastern Bank. Initially hired as a Teller, Cindy was later accepted into the bank’s management training program. From then on, Cindy has held various positions and ultimately led the department as Vice President of Consumer Lending. Cindy spent the next 6 years as a member of the Residential Mortgage Team.
Today, Cindy is our Community Grant Manager, responsible for shepherding the review of donation requests from submission to final decision. “No easy task considering we review more than 3,000 grant requests a year”. she shares with pride, that in 2018, Eastern Bank contributed to over 1,600 organization totaling over $11 million dollars in charitable contributions. According to Cindy, “This experience has given me the opportunity to learn about the wonderful work of the many organizations serving the communities in Eastern’s footprint.”
In addition to leading about the non-profit organization, Cindy continued, “My varied career has also allowed me to learn about all the areas of the Bank, which helps me better understand how we function as an organization.”
Cindy describes Eastern Bank’s employees as caring, hardworking, dedicated, and team players. “Employees are fun, considerate, collaborative and always ready to jump in to get the job done”. She believes our diverse workforce and collaborative environment contributes to providing the best service for our customers. When asked about the culture within, Cindy defined it as “one of inclusion, diversity, and belonging”, in which she goes on to say that every employee and staff member is a “part of the Eastern Bank family”.
Vice President, Corporate Treasury
Joined Eastern Bank in 2010
“We all work together perfectly as a team.”
Kayla Aikins has spent her entire career working at the Bank. She started as a part-time bank teller seven years ago. In the years since, she has completed both her undergraduate and graduate degrees, finished The Partnership’s Associates leadership program, and is continuously pushed by her managers and mentors to reach higher.
“My managers are amazing with development skills,” she says. “They can take someone right out of college and diversify them. I’ve been the recipient of a mentorship that has been able to further develop my skill sets. Even though I’m introverted and shy, that didn’t stop my managers from seeing an analytical and technical person in me. They thought I’d be able to deliver presentations to senior leaders if I was gently pushed out of my comfort zone. So, they made me deliver presentations—I just presented to the Board of Directors! I am constantly honing skills I wouldn’t have honed otherwise. I know I can conquer any challenge with their leadership and support.”
Kayla loves that Eastern gives 10% of its net profits to charity. “Banks sometimes get a bad rap. Eastern has a hometown feel. The charity work resonates deeply with me as it would be hard to work for an organization that wasn’t in it for the right reasons. I honestly don’t know if I could ever leave!” she continues with a laugh. “Everyone is good at their jobs, willing to help, and so smart. No one ever tries to stir the pot since we’re all happy here. I feel so at home!”
Customer Service, Customer Experience Council
Joined Eastern Bank in 1996
“We all work together perfectly as a team.”
Although she never envisioned herself as a banker, Maura Hurley believes that working at Eastern Bank was the best decision she has ever made. With over 25 years of banking experience, Maura is proud that “Eastern Bank constantly strives to offer its customers the best possible service that it can provide”. While working within the Customer Service Center, Maura’s responsibilities include managing Problem Resolution, Internal Service, and Virtual Banking.
“I truly believe that Eastern Bank is all they claim to be, and I feel that this company is the perfect fit for me. I share all the beliefs that Eastern Bank claims; we invest in our communities, we fight against discrimination and racism, advocate for children, the LBGTQ community and immigrants. As employers we offer equal opportunities for everyone”.
Maura is currently a member of the Customer Experience Council where she feels “very lucky to work with an amazing group of people whose main focus is to provide our customers with great customer service”. Her teams’ goals are to increase customer satisfaction by reviewing servicing trends, working with peers to improve processes and communicating with customers. If you ask her what her favorite part of her job is, Maura will tell you that it is “finding ways to resolve customer issues and improve the process for the next person."
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Equal Opportunity Employer