Bill Payment Enhancements

Important Changes to your HomeConnect Bill Payment Feature

We are pleased to announce enhancements to HomeConnect’s bill payment feature designed to help you better manage your finances.  Please take a moment to review the two changes.

For more information on the HomeConnect Bill Payment Service, email us or call 1-800-EASTERN (327-8376).

Payment Processing Changes

Beginning on September 19, 2011, your account will be debited sooner for HomeConnect Bill Payments

Eastern Bank is making it easier to manage your account balance.  Beginning on September 19th, funds will be withdrawn from your account on the evening your payment is sent to your payee.  Currently, funds are withdrawn from your account within two business days after your bill payment is sent.  Withdrawing funds sooner will ensure that you have sufficient funds to cover your bill payment, and you can keep better track of the money you’ve spent.
 

 You must be sure you have a sufficient balance in your account to cover the bill payment on the day the payment is sent to your payee.
 This enhancement will not change when your payments are sent to your payee; only when the funds are withdrawn from your account.
 If you have an insufficient balance on the evening of the bill payment date, your payment may be canceled or delayed.  You will be notified of any canceled bill payment via email within two business days.   Canceled payments will also be listed in your bill payment history.

For these and upcoming enhancements, it is very important that we have your current email address.  Without a valid email address, you will not receive important account information, such as a canceled bill payment notice.  Please review your email address in HomeConnect by clicking on the Change Email Address link located under the Customer Service tab in HomeConnect.

To learn more, review our Download and review our Frequently Asked Questions.