Online Banking: 855-408-9054
Remote Deposit: 866-711-0566
Welcome to Eastern Bank
On behalf of the Cash Management teams at Eastern Bank and Century Bank, I want you to know how excited we are to have you join us at Eastern Bank. And for those of you that already have accounts with us, we look forward to continuing the growth of your existing relationship. Whether you are new to Eastern or expanding your relationship with us, we look forward to working with you to develop cash management solutions specifically tailored to meet your needs.
All of us at Eastern Bank and Century Bank look forward to continuing to meet your cash management needs. Please be on the lookout for the communications that will be coming to your company beginning in early October to help you prepare for a seamless transition to Eastern Bank.
First-time login video
Eastern Treasury: Set-up and navigation
Learn general navigation tips, how to update your user settings and personalize your online banking experience with widgets.
Set-up and Navigation-related documents:
Learn how to set up new users and maintain permissions for existing users.
User Admin-related documents:
Learn how to view, export or print balance and transaction information on your Eastern Bank accounts, search transactions, create custom reports and more.
Learn how to create single or multiple transfers between your Eastern Bank accounts and create recurring transfers based on templates.
Account Reconciliation and Positive Pay Services
Account Reconciliation and Positive Pay services provide automated, centralized and self-service options to assist in fraud prevention and reporting for all of your check payment needs.
Account Reconciliation and Positive Pay-related documents:
ACH Payment Services
ACH Payment Services offer a variety of options to meet electronic payment and collection needs. ACH transactions may be imported or entered freeform and recurring payments can easily be scheduled.
Learn the basics of creating and submitting a domestic or international wire in Eastern Treasury. The Guide and Video step through the process of creating and submitting a wire.
Wire Transfer-related documents
Important actions are required for online banking customers that use QuickBooks or Quicken. Further instructions will be updated here prior to the conversion date.
Learn how to submit Loan Payments and Loan Drawdown transactions online.
Stop Payments & Check Inquiries
Learn how to add a stop payment, cancel a stop payment and perform a check inquiry.
Check Inquiry-related documents:
Discover how to set up automatic notifications for payments, approvals, balances, and many other online banking features.
Remote Deposit Capture (RDC)
The Eastern Bank RDC platform is called Deposit 24/7 and is provided by our vendor Deluxe. You will be trained on Deposit 24/7 via a WebEx session. Scanner drivers and installation items will be handled during this training session. Please be aware that Eastern Bank’s vendor Deluxe and their training unit Benchmark will be communicating with you by email and phone. They are reaching out on behalf of Eastern Bank and Century Bank.
If there are any issues with the scanner drivers / installation, all follow up trainings will take place the week of November 15th.
Mobile App & Mobile Deposit
The guides below provide instructions for downloading the Eastern Bank Business Mobile App and for accessing Business Mobile Deposit.
Watch for an email from Eastern Bank with more information about your Business Mobile Deposit Service at Eastern Bank
Business Mobile App - Click Here
Business Mobile Deposit - Click Here
Quicken and Quickbook Users
ATTENTION QUICKBOOKS AND QUICKEN USERS
You’ll need to make changes to your QuickBooks or Quicken software to ensure a smooth transition to Eastern Bank. Conversion instruction are available below.
The conversion instructions reference two Action Dates. Please use the dates provided below:
1st Action Date: Friday, November 12, 2021
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the
final download before this date since transaction history might not be available after the upgrade.
2nd Action Date: Monday, November 15, 2021
This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Quicken – Click Here
QuickBooks Desktop – Click Here
QuickBooks Online – Click Here
Begin using Eastern Treasury to manage your business accounts online
Online access to Eastern Bank Remote Deposit Capture begins
Quicken and QuickBooks users follow remaining conversion guide instructions