Welcome to Eastern Bank

On behalf of the Cash Management teams at Eastern Bank and Century Bank, I want you to know how excited we are to have you join us at Eastern Bank. And for those of you that already have accounts with us, we look forward to continuing the growth of your existing relationship. Whether you are new to Eastern or expanding your relationship with us, we look forward to working with you to develop cash management solutions specifically tailored to meet your needs.

All of us at Eastern Bank and Century Bank look forward to continuing to meet your cash management needs. Please be on the lookout for the communications that will be coming to your company beginning in early October to help you prepare for a seamless transition to Eastern Bank.

First-time login video 

Eastern Treasury: Set-up and navigation

Learn general navigation tips, how to update your user settings and personalize your online banking experience with widgets.

Set-up and Navigation-related documents: 

Eastern Treasury Navigation Quick Reference Guide

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User Admin

Learn how to set up new users and maintain permissions for existing users.

User Admin-related documents: 

User Maintenance Quick Reference Guide

Accounts

Learn how to view, export or print balance and transaction information on your Eastern Bank accounts, search transactions, create custom reports and more.

Accounts-related documents: 

Balance & Transaction Reporting Quick Reference Guide

Transfers

Learn how to create single or multiple transfers between your Eastern Bank accounts and create recurring transfers based on templates.

Transfer-related documents: 

Transfer Management Quick Reference Guide

Account Reconciliation and Positive Pay Services 

Account Reconciliation and Positive Pay services provide automated, centralized and self-service options to assist in fraud prevention and reporting for all of your check payment needs.

Account Reconciliation and Positive Pay-related documents: 

Check Positive Pay User Guide

Account Reconciliation User Guide

Positive Pay and Account Recon Company Administration User Guide

Positive Pay and Account Recon Alerts and Self Admin User Guide

ACH Payment Services 

ACH Payment Services offer a variety of options to meet electronic payment and collection needs.  ACH transactions may be imported or entered freeform and recurring payments can easily be scheduled.

ACH-related documents: 

NACHA file format

Same Day ACH Transactions Quick Reference Guide 

ACH Positive Pay User Guide

ACH Payment Import Quick Reference Guide

ACH Payments Quick Reference Guide

ACH Pass Through Files Quick Reference Guide

ACH Payment Reversal Requests

Wire Transfers 

Learn the basics of creating and submitting a domestic or international wire in Eastern Treasury. The Guide and Video step through the process of creating and submitting a wire.

Wire Transfer-related documents 

Wire Payments Quick Reference Guide

Quicken/QuickBooks

Important actions are required for online banking customers that use QuickBooks or Quicken. Further instructions will be updated here prior to the conversion date.

Loans

Learn how to submit Loan Payments and Loan Drawdown transactions online.

Stop Payments & Check Inquiries

Learn how to add a stop payment, cancel a stop payment and perform a check inquiry.

Check Inquiry-related documents: 

Check Image Archive Service Quick Reference Guide

Alerts

Discover how to set up automatic notifications for payments, approvals, balances, and many other online banking features.

Remote Deposit Capture (RDC)

The Eastern Bank RDC platform is called Deposit 24/7 and is provided by our vendor Deluxe. You will be trained on Deposit 24/7 via a WebEx session.  Scanner drivers and installation items will be handled during this training session. Please be aware that Eastern Bank’s vendor Deluxe and their training unit Benchmark will be communicating with you by email and phone. They are reaching out on behalf of Eastern Bank and Century Bank.

If there are any issues with the scanner drivers / installation, all follow up trainings will take place the week of November 15th.  

Mobile App & Mobile Deposit

The guides below provide instructions for downloading the Eastern Bank Business Mobile App and for accessing Business Mobile Deposit.

Watch for an email from Eastern Bank with more information about your Business Mobile Deposit Service at Eastern Bank

Business Mobile App - Click Here

Business Mobile Deposit - Click Here

Quicken and Quickbook Users

ATTENTION QUICKBOOKS AND QUICKEN USERS

You’ll need to make changes to your QuickBooks or Quicken software to ensure a smooth transition to Eastern Bank. Conversion instruction are available below.

The conversion instructions reference two Action Dates. Please use the dates provided below:

1st Action Date: Friday, November 12, 2021

A data file backup and a final transaction download should be completed by this date. Please make sure to complete the

final download before this date since transaction history might not be available after the upgrade.

2nd Action Date: Monday, November 15, 2021

This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Conversion instructions

Quicken – Click Here 

QuickBooks Desktop – Click Here

QuickBooks Online – Click Here