All Questions
Accounts and Transaction History
How do I access my accounts online once they convert to Eastern Bank?
Will I be able to see all of my accounts online?
How much deposit transaction history is being converted?
Will my loan transaction history migrate to Eastern Bank?
Statements
Will my Cambridge Trust statements convert?
Will I receive my statements electronically at Eastern Bank?
Will I continue to receive my statements in both paper and electronic formats?
Does Eastern Bank send other notices and disclosures electronically?
Bill Payment
What bill payment information will convert to Eastern Bank?
When will Eastern Bank debit my checking account for bill payments?
What are Eastern Bank’s bill payment limits?
Transfers
Mobile App
Will I need to download a new mobile app?
Alerts
Will my Cambridge Trust online banking alerts convert to Eastern Bank?
Intuit Connectivity
Intuit connectivity information.
All Questions & Answers
Accounts and Transaction History
How do I access my accounts online once they convert to Eastern Bank?
On Monday, July 15, at 9 a.m. your accounts will convert to Eastern Mobile & Online Banking® for Business. At that time, you can log in with your Cambridge Trust company ID, user ID and password.
The first time you log in, you will be prompted to complete a one-time passcode. You will also need to accept the disclosures for the Online & Mobile Agreement and the Electronic Communications Consent. This can be done through our website or on the mobile app.
Will I be able to see all of my accounts online?
You will be able to view the same accounts you had access to in Cambridge Trust business online and mobile banking. Please note, your loan accounts will not be viewable and accessible until Tuesday, July 16, 2024.
If you have accounts at both Eastern Bank and Cambridge Trust, they will not be combined in Eastern Mobile & Online Banking® for Business. If you would like to combine the accounts, please contact us on or after July 15, 2024.
How much deposit transaction history is being converted?
We are migrating 18 months of transaction history for your deposit accounts.
Please note, images of deposit tickets and deposited items will not be available. If you need these images for your records please download or print them prior to Friday, July 12, at 4 p.m.
Will my loan transaction history migrate to Eastern Bank?
Yes, all of your loan history will be available online.
Statements
Will my Cambridge Trust statements convert?
Your past deposit account statements from Cambridge Trust will be available online after your first Eastern Bank statement is generated. Loan statements and notices will not convert and will no longer be available electronically after July, 15. Please make sure that you print, download or save your Cambridge Trust statements by Friday, July 12 at 4 p.m.
Will I receive my statements electronically at Eastern Bank?
If you currently are signed up for electronic statements at Cambridge Trust for your checking and savings accounts, this information will not convert. If you would like to receive your future Eastern Bank deposit account statement electronically, please re-enroll for electronic statements. Once you enroll for electronic statements at Eastern Bank, you will see an 'Error loading statement information for the selected account' until your first statement at Eastern Bank is generated.
Will I continue to receive my statements in both paper and electronic formats?
If you’re currently receiving both paper and electronic statements, then we will migrate your statements as paper. After your accounts transition to Eastern Bank, you can change your statement delivery method to receive them electronically.
Does Eastern Bank send other notices and disclosures electronically?
Eastern Bank currently offers checking and savings account statements electronically, but not other types of disclosures. After your accounts convert to Eastern Bank, other notices will be delivered to you through postal mail. We are working on some product enhancements to offer other notices electronically in the future.
Bill Payment
What bill payment information will convert to Eastern Bank?
We will convert your active bill pay payees, scheduled payments, eBills, bill pay reports and payment history. If we find any exceptions specific to your account, Eastern Bank will reach out to you.
Please note that bill payments scheduled for Friday, July 12, will be processed on Monday, July 15.
When will Eastern Bank debit my checking account for bill payments?
We debit your checking account on the Send On date for all bill payments, regardless of whether the payment is sent electronically or as a paper check. This is an important change to how your Cambridge Trust bill payments will debit your checking account.
What are Eastern Bank’s bill payment limits?
We have converted your existing bill pay limits so they will remain the same as you had at Cambridge Trust.
Transfers
I had recurring and/or future-dated transfers set up at Cambridge Trust. Will my transfers convert to Eastern Bank?
In most cases, we were able to convert your internal transfers to Eastern Bank with a few exceptions.
If you had any scheduled or recurring payments or transfers with your loan accounts, they will not convert. You will need to set these up again on or after July 15. If there are any other transfers that do not convert, we will reach out to you separately to let you know.
Mobile App
Will I need to download a new mobile app?
Yes, you will need to delete your Cambridge Trust Business app and download Eastern Bank’s app. Look for our EasternBusinessCT app icon in the app store on your phone:
Remember to re-establish Face ID or Touch ID for secure, easy login on your mobile device.
Alerts
Will my Cambridge Trust online banking alerts convert to Eastern Bank?
Yes, the alerts you had subscribed to will convert to Eastern Bank, we do recommend you review your alerts on or after July 15 to update or add any new alerts.
For debit card alerts, please download the SecurLOCK™ Equip mobile app.
Intuit Connectivity
To continue to export your account activity to your Quicken® software, refer to the Quicken® conversion guides on easternbank.com/BusinessOnlineBanking.
We also support direct connections with Quicken® and Quickbooks® software. For more information, please go to easternbank.com/quicken or easternbank.com/intuit-quickbooks.