COVID-19: Consumer Information

Last Updated: 10/7/2021

At Eastern Bank, we do good things to help people prosper, and during these uncertain times, we’re here to help you get access to the most up-to-date information and relief programs. Our community has faced its share of challenges in the past, and by supporting each other we will once again persevere through this together. Thank you for your business, loyalty and patience.


We have several relief programs for existing customers, including:

  • Mortgage Relief
  • Consumer Loan Relief
  • Deposit Fee Relief


Begin Request Now

Government Stimulus Payments Information

We’re here to help. We know many customers are counting on the government’s stimulus payments to help with financial hardships during this challenging time. Here is the latest information on what you can expect and resources to help.

Reminder: Eastern Mobile & Online Banking® is available to check on transactions such as government stimulus payments, make payments and deposits, and transfer money. ATMs are also available for making deposits and accessing cash.

How We Can Help

The government stimulus payment will be deposited directly into the same bank account reflected on your 2019 tax return file, or the account receiving recurring federal benefits such as Social Security retirement or Railroad Retirement and Survivor Benefits.

  • If the bank account is still active, your payment will appear in it as a direct deposit.
  • If the bank account is closed, go to the IRS website for the most up-to-date information here.


The information provided is intended for informational use only and is subject to change.

Help us practice social distancing by using our services that are always on and available to you 24/7:

Mobile Phone

Eastern Mobile & Online Banking

Access your account from home using or the Eastern Bank Mobile App to view transactions, check balances, make payments, transfer money and more.

Hand Borrowing Money

Our ATMs

For accessing cash and making deposits. Visit our locations page to find an ATM near you.

For the latest branch hours and information, click here


What We're Doing To Help

MA COVID-19 Relief Fund
COVID-19 Infographic


Click Here For All Eastern Bank COVID-19 Updates & Information