COVID-19: Customer Information

Last Updated: 12/2/2020

Thank you for being a valued customer. We are here to help you with getting access to the most up-to-date information and relief programs, such as the CARES Act, during these extraordinary times. Here's how we are supporting our customers, colleagues, and communities:

Branch Hours & Information

Extending our hours in some locations

Some branches have extended drive-up window and lobby hours. In some locations Appointment Service is no longer necessary.

Business Programs & Information

Paycheck Protection Program

If your funds have been secured, you may be wondering what to know about loan forgiveness. Click here to learn about PPP loan forgiveness resources to help you prepare for forgiveness.


You can help us practice social distancing by using our services that are always on and available to you 24/7:

Mobile Phone

Eastern Mobile & Online Banking

Access your account from home using or the Eastern Bank Mobile App to view transactions, check balances, make payments, transfer money and more.

Hand Borrowing Money

Our ATMs

For accessing cash and making deposits. Visit our locations page to find an ATM near you.


What We're Doing To Help

MA COVID-19 Relief Fund
COVID-19 Infographic

Information, Additional Support & FAQs

Be Aware of COVID-19 Scams

Please be alert - scammers attempt to take advantage of events like this to perpetrate fraudulent activity. Therefore now more than ever, we encourage you to remain vigilant at this time to protect yourself.

Always obtain your information from credible sources and if you are unsure of the source, do not take any action.

If you are a PPP loan customer: 

  • Any Small Business Administration (SBA) loan is publicly available information. This means your name, address and loan guarantor are easily searchable by fraudsters.
  • The SBA may be contacting PPP loan recipients directly as part of its own guidelines. If you are contacted by the SBA directly, notify your Eastern banker immediately for assistance and before providing any information.
  • There are reports of phishing activities around PPP loans and fraudsters appearing as the SBA.

Other COVID-19 scams to be aware of:

  • Unsolicited emails or phone calls claiming to be from organizations such as Centers for Disease Control (CDC), World Health Organization (WHO) or others containing attachments or links. These may attempt to install malicious malware on your device or trick you into providing personal or financial information.
  • A fraudulent version of a map published by Johns Hopkins University that shares the latest stats about COVID-19 is being used on malicious, illegitimate websites or emails to spread malware that attempts to steal users’ passwords.
  • Online or phone call offers for vaccinations or offers to send vaccinations for payment of shipping and handling.
  • Fraudulent requests for donations, gift cards or wire transfers.
  • Callers claiming to be from the FDIC or other regulatory agencies requesting financial information.
  • For business customers, callers claiming to be representatives of merchant providers stating that their current provider is closed due to COVID-19 and electronic payment providers need to be switched for processing to continue.

As a reminder, Eastern will not contact you via email asking for personal or financial information, and you should never share sensitive information with anyone via email or other electronic means; whether through the phone, mobile app, social media, etc.

Helpful links:

As always, we are here to help by calling 1-800-EASTERN (327-8376).