Are there any fees associated with using the Eastern Give for Good feature?
No! The feature is a free benefit of banking with Eastern Bank, available through Eastern Mobile & Online Banking®. There are no fees associated with giving either. While most charity sites use portions of donors’ donations to cover transaction fees, with Eastern Give for Good, your chosen charities receive 100% of the charitable dollars you give them and Eastern covers any associated transaction fees.
Note: You may be assessed fees by your financial institution if there are insufficient funds to cover a transfer of funds into your Eastern Give for Good feature.
How can I fund my Eastern Give for Good feature?
You can add funds from a variety of credit cards, debit cards or bank accounts of your choice (while you can pay through an Eastern account or with your Eastern Bank debit card, you don’t have to).
Is there a minimum deposit required to enroll in the feature?
No, enrolling is free and there are no minimums required to access Eastern Give for Good – unlike with many traditional Donor Advised Funds (DAFs) where minimums can reach up to $25,000.
What is the minimum or maximum deposit that I can make into my feature?
There aren’t any!
How does the Eastern Give for Good charitable giving feature differ from a Donor Advised Fund (DAF)?
Most DAFs have a significant minimum amount required to open (sometimes as high as $25,000) and charge balance-based fees. Eastern Give for Good:
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Has no minimum or maximum and is free to you to access as an Eastern Bank customer.
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Requires no fees be covered by you or the charity for the donation, so the charity gets 100% of your contribution.
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Makes it easy to find and discover great organizations, stores your tax receipts and donation history all in one place, and provides optional social capabilities that are built into the experience.
How exactly does giving via the Eastern Give for Good feature work?
Eastern Give for Good is a feature for charitable giving that offers an immediate tax benefit and the flexibility to support your preferred charities right away or over time. When you add funds to Eastern Give for Good, they are temporarily with a foundation that supports non-profits called America’s Charities. They issue you a tax receipt when you add funds– so you don’t have to wait until you have chosen a charity to receive a tax receipt. Once you choose to distribute the funds to a particular charity or charities, they are transferred to them.
Note: You may be assessed fees by your financial institution if there are insufficient funds to cover a transfer of funds into your Eastern Give for Good feature.
What are some reasons customers use Eastern Give for Good?
Reasons include:
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To give at their own pace – whether that means planning their giving for the year, or making one-time or recurring contributions;
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To digitize and simplify their giving experience – with tax receipts and history all in one place;
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To take advantage of a DAF-like feature with no fees and added benefits like the abilities to: give to nearly any recognized 501c3 non-profit, interact with others who give, and learn about any of over one million causes or organizations folks in the community are supporting.
What payment methods can I use to fund my Eastern Give for Good feature? When will I receive my tax receipt?
Pay with nearly any card or bank account, including your Eastern Bank card or account. If you chose to sync your Eastern Bank debit card during enrollment, it will be listed in your payment methods. After adding funds to your feature, you’ll promptly receive a tax receipt from America’s Charities. You can access the tax receipt at any time in your Documents within Eastern Give for Good and you’ll also receive an end of year summary!
How do I add funds to my Eastern Give for Good feature?
Log in and click on the plus (+) sign. Decide if you want to make a one-time or recurring contribution, and click ‘manage’ to add your preferred cards and bank accounts. This will appear as a transaction to “Charities.Org” in your payment history.
Can I withdraw funds from my Eastern Give for Good feature?
No. Once you move funds into your Eastern Give for Good feature you are issued a tax receipt so the process can not be undone. You can then use the funds to give to a cause or causes of your choice.
What is the minimum amount I can give to a charity?
$10.
How long will it take for the charity to receive funds?
Funds are generally processed between 5 and 30 days.
Can I give to any charity that I want?
Your feature allows you to support over a million charities in the U.S. Some small churches, schools, hospitals, and other organizations may not be available in the database. If you can’t find a charity that you are searching for, contact us.
How do I browse or search for a specific charity or non-profit?
Click ‘discover’ from the main menu. Search by name, EIN, keyword, category or location to find non-profits you’re passionate about. Browse results or click into any charity to find more information and links to their social media pages.
What information does the Eastern Give for Good charity database provide?
For larger organizations, you will find overviews of charity missions, location, official registration details (such as the EIN), financial standing (assets, income, and revenue) and links to available websites and social accounts. Our real-time giving feed is also a good resource for you to see how many people have donated to specific charities.
How do I give to a charity of my choice?
After funding your feature and finding a non-profit you want to support, click ‘donate now’. Specify how often and how much you want to give. Choose whether you want your gift included on the giving feed, confirm the details, and click ‘make donation’ to transfer funds to the non-profit of your choice. Watch for a prompt that allows you to share the GOOD news with friends and family on social media or email.
Can I give to support a specific project or in someone’s honor or memory?
Yes! After selecting an amount to distribute to the charity, click ‘write a purpose’ and provide the details for the project or describe who you’re honoring. When ready, click ‘make donation.’ The charity will direct your funds as specified in the purpose field.
Note: If you’re contributing to a friend’s campaign, tell them. Most crowdfunding sites allow the administrator, your friend, to add ‘offline donations.’ Tell them you given so they can add it to their campaign.
My company offers matches. What documents might I want to submit to help them match my donations and distributions through Eastern Give for Good?
We suggest providing your company with your tax receipt(s) from America’s Charities and the acknowledgment of each distribution to a charity. Together, the tax receipt(s) and acknowledgment(s) confirm that you donated to America’s Charities and instructed the foundation to distribute funds to the charity or charities you supported. Access your receipt(s) and acknowledgment(s) under ‘documents’ from the main menu.
What if I decide to close my Eastern Give for Good feature?
No problem, call the Eastern Bank customer support team and we will help you close your feature. Details for how to contact us are at the end of the FAQs.
If I leave Eastern Bank will I be able to keep my Eastern Give for Good feature?
Yes, just contact the Eastern Bank customer support team whose details are at the end of these FAQs. They will help transition to a Pinkaloo Flex Giving account that you can access via Pinkaloo’s site or mobile app.
What if I need help?
For the quickest attention:
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Within the feature: use the Live Chat function by clicking on the orange chat bubble on the bottom right corner of your screen (or by clicking on the question mark in the upper right-hand corner). This will connect you to a member of the Pinkaloo team at Ren, not Eastern Bank.
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For a response from a member of the Eastern Bank team you can either:
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Email [email protected]. However, when communicating via e-mail, please do not send any information that is considered confidential or sensitive in nature (for example, social security number or account number).
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Or call 1-800-EASTERN (327-8376) anytime Monday - Friday from 7:00 AM to 8:00 PM, or Saturday from 9:00 AM to 3:00 PM.