Introduction and Registration
What is SecurLOCK Equip?
What is required to use it?
How do I get the SecurLOCK Equip app?
Is there a fee to use the app?
What kinds of cards can I register?
How many cards can I register?
How many logins can I have for the same card number?
What kinds of mobile devices are supported?
What if I am having trouble registering?
Why do you need my email address?
My name is not showing correctly on my card within the app. What do I do?
Is the SecurLOCK Equip app available in Spanish?
Can I download the app outside the United States?
Is SecurLOCK Equip an Eastern Bank product?
I have another local bank that offers SecurLOCK Equip. Can I use it for my debit cards at both banks?
SecurLOCK Equip is a new mobile app that allows you to control how, when, and where your debit card is used. It is a simple and secure way to manage and monitor your debit card activity. SecurLOCK Equip can help keep your debit cards safe and provide instant notifications whenever your card is used.
Once I register my cards, how do I begin managing and monitoring my payment activity?
By turning my card off, am I closing my account?
If I have my card turned off, will my recurring transactions go through?
What are Alert Preferences? What are Control Preferences?
How long does it take for a control or alert setting to take effect?
Can I set a control higher than Eastern Bank’s spend limit?
Can I use “My Location,” “My Region,” and “International” at the same time?
I turned my card on and set My Location. My card could be used in the next town when my phone was not with me. Why was it not declined?
I set a control for a merchant type and then transacted with that merchant. Why was the transaction not declined?
My alerts are supposed to notify me of every transaction, but I am not receiving them.
You can begin using the service immediately. We recommend first trying the on/off feature. To use this click the green toggle button just below the card image where it says Card ON/OFF. This means that all transactions (except for recurring) will be declined. When you’re ready to make a purchase, simply click the toggle button again and it will turn the card back on, meaning it is available to use. It’s that easy. Now you have ultimate control to help combat fraud.
After you become comfortable with the on/off function, you can start selectively setting controls by channel (in-store, online, mobile, ATM, etc.). You can also set transaction spending limits, select geographic locations where the card can be used, set specific merchant categories, view recent transaction history, receive real-time alerts, and much more.
If I get a new smartphone, how do I begin using the service again?
I received a new card number. Will it be automatically updated in the app?
How long will my transaction history display?
My pending purchase is showing more than I paid. Why?
I want to manage only one of my cards, but they’re all being displayed.
How do I access the menu or log out?
How do I get more information about the features and functionality of the app?
What if my smartphone is stolen? How secure is the app?
Is Touch ID available on Android phones?
Will SecurLOCK impact other transactions like credits, deposits, or non-POS payments such as checks?
Just download the app to your new smartphone and log in with your current user ID and password. You can then set your controls and alert preferences.
MasterCard is a registered trademark of MasterCard International Incorporated.
App Store, Touch ID, iPhone, iPad, and iPod touch are registered trademarks of Apple, Inc.
Google Play and Android are trademarks of Google, Inc.
SecurLOCK is a trademark of Fidelity National Information Services, Inc.