SecurLOCK Equip FAQs

Introduction and Registration

What is SecurLOCK Equip?

SecurLOCK Equip is a new mobile app that allows you to control how, when, and where your debit card is used. It is a simple and secure way to manage and monitor your debit card activity. SecurLOCK Equip can help keep your debit cards safe and provide instant notifications whenever your card is used.

SecurLOCK Equip requires you to have an Eastern Bank debit card. You will also need an Apple or Android smartphone. After downloading the app, you will be instructed to enter your full card number along with other authentication information. Once the app is registered, you can begin using it immediately.

It’s simple. For Apple devices, download the app from the App Store, and for Android devices, download the app from the Google Play Store. Once the app has been successfully downloaded to your smartphone, you can register your card.

No. It is free so you have more control over your card.

You can register your Eastern Bank debit card(s).



Android (version 4.1 or later), Apple (iOS) device model 4S, 5, 5C, 5S, 6, or 6 Plus with iOS operating system version 8, 9, and 10, and all future devices/releases going forward are supported.

Please use the “Contact Us” button at the bottom of the landing page, and one of our support agents will be more than happy to assist you.

Your email address is needed in case you forget your password and need to reset it.

Please call us at 1-800-EASTERN (327-8376), Monday – Friday, 7:00 a.m. to 8:00 p.m. or Saturday 9:00 a.m. to 3:00 p.m. and we can fix that for you.

No. The app is available only in English.

No. The app is available only in the United States.

Eastern Bank offers SecurLock Equip, but it is a product that may also be offered by other banks.

Yes, you can use SecurLOCK Equip for your debit cards at both banks. To do so, you will need to manage a separate username and password for each bank. 

If you are already using SecurLOCK Equip with another bank, to create you Eastern Bank account you will need to log out of the app and go back to the main screen. From there, you will then click Sign Up Free and follow the enrollment process for your Eastern Bank card, creating a different username and password.


Controls & Alerts

Once I register my cards, how do I begin managing and monitoring my payment activity?

You can begin using the service immediately. We recommend first trying the on/off feature. To use this click the green toggle button just below the card image where it says Card ON/OFF. This means that all transactions (except for recurring) will be declined. When you’re ready to make a purchase, simply click the toggle button again and it will turn the card back on, meaning it is available to use. It’s that easy. Now you have ultimate control to help combat fraud.

After you become comfortable with the on/off function, you can start selectively setting controls by channel (in-store, online, mobile, ATM, etc.). You can also set transaction spending limits, select geographic locations where the card can be used, set specific merchant categories, view recent transaction history, receive real-time alerts, and much more.

No. Using the card controls does not change the status of your account.

Yes. Merchant recurring transactions will be approved. Additionally, you can choose to receive alerts on recurring transactions as well.

Alert Preferences are an immediate notification sent to the user via the app. You can choose to be alerted on all your payment transactions, including recurring payments, or you can select just preferred transactions. Preferred alerts are available by spending limit, location, transaction type, and merchant category.

Control Preferences allow the user to block transactions types of their choosing and they will receive a real-time alert that the transaction was declined. You can choose to set preferred controls by spending limit, location, transaction type, and merchant category code. As an example, if you set a control spend limit of $100, every transaction above $100 will be declined.

Settings take effect immediately after you set and save the option.

No. Standard limits set by Eastern Bank take precedence over any controls set within the SecurLOCK Equip app.

“My Location” and “My Region” can work independently or together, but they cannot be used in conjunction with “International.” If you are traveling, you still need to contact Eastern Bank to have travel notes added to your card to avoid any interruptions.

  • "My Location" uses your mobile device location to match it to the address or location of the merchant where you are making an in-store purchase.
  • "My Region" allows you to designate and assign specific geographic locations on a map. The address or location of the merchant where you are making an in-store purchase will be compared to the regions you have selected.
  • "International" will allow you to block or be alerted for all transactions that happen outside of the country.

The device location is sent to the service when significant location changes are detected. The information is used to match address information from the store where you make the purchase. Sometimes the full store address is not available. In this case, the service may look at the zip code or corporate address. Because of this, your transactions will still be allowed because the zip codes are close together or the corporate address will be disregarded. To learn more, go to the app and click “Control Preferences” -> “Locations” -> and click the “i” next to “My Location.”

Sometimes the merchants do not have the correct merchant category code defined at their point-of-sale terminals. Therefore, the transaction would be able to go through. For example, you turn on a control to block grocery store transactions, but your transaction can still go through. That merchant is more than likely not using the correct merchant category code to categorize the transaction as grocery. This would be the same if you set the alerts for merchant type.

Make sure your device is set at the primary device, as the primary device is the only one that will receive alerts. You can use the settings menu in the app to set your device as primary.

If you have multiple users of the same account they will be notified if one of the users changes a preference to set their device as primary.

Managing the app

If I get a new smartphone, how do I begin using the service again?

Just download the app to your new smartphone and log in with your current user ID and password. You can then set your controls and alert preferences.

You will have to add the new card number to the app. This can be done by going to “Manage Account” and adding the card. Be sure to click “unmanaged” for the old card.

If you received the same card number with a new expiration date that will automatically update in the app.

The last 50 transactions will display in the app for 30 calendar days.

Some merchants send pre-authorizations at higher amounts to test the card’s validity. For example, a $25 gas purchase might display as a larger dollar amount. Pre-authorizations are common at the pump, for a hotel stay, or for a car rental. Even though the charge is listed in the app for more, it will clear your account for the correct amount.

To select the card(s) you wish to manage, go to “Settings” and choose “Manage Portfolio.” Then uncheck the card or cards you don’t want to manage. Once a card is unmanaged, controls and alerts cannot be set for that card.

Press the icon that has three stacked lines to reach the menu. This icon is usually found in the top right corner.

Detailed information can be found throughout the app. Help can be found at the bottom of the login page and is listed in the menu. On specific pages, such as the “My Location” page, tapping the “i” next to “My Regions” will open a window with detailed information on how the control works.

The app requires a password to access it. Also, there is no personal information stored on the smartphone. The app displays only the last four digits of your card number.

Not currently. For Apple devices, Touch ID will work only when a password is set up as well.


MasterCard is a registered trademark of MasterCard International Incorporated.
App Store, Touch ID, iPhone, iPad, and iPod touch are registered trademarks of Apple, Inc.
Google Play and Android are trademarks of Google, Inc.
SecurLOCK is a trademark of Fidelity National Information Services, Inc.