Small electrical fire interrupts bank operations
LYNN, Jan. 28, 2013 – A transformer fire broke out this morning, causing the evacuation of Eastern Bank’s operations center in Lynn and a brief disruption to some bank services.
The operations center was shut down, while nearly three dozen members of the Lynn Fire Department doused the flames and a dozen police officers secured the area. The cause of the fire is under investigation by the Lynn Fire Department.
As a result of the evacuation and loss of electricity to the building, the bank’s Call Center was unable to take incoming calls and there was a delay in emails being delivered. The Call Center will remain closed until 7 a.m., Tuesday, Jan. 29. The branches, ATMs and online banking services were not interrupted, thanks to emergency planning procedures.
The building resumed partial operations by 2 p.m. During the four-hour evacuation, hundreds of employees were welcomed at nearby North Shore Community College, which graciously opened its doors for the bank.
“We really appreciate the swift response of the Lynn Fire and Police departments, not to mention the hospitality of our neighbors at North Shore Community College,” said bank spokesman Andrew Ravens. “We’re sorry for any inconvenience to any customers who called or emailed seeking immediate help.”
About Eastern Bank
Founded in 1818 and based in Boston, Eastern Bank is the largest independent and mutually owned bank in New England, with $8 billion in assets and more than 90 branches serving communities from the Merrimack Valley to Cape Cod. Eastern Bank offers banking, investments and insurance all under one roof, and prides itself on working harder to understand its customers’ needs so it can deliver these services in a committed and personal way. Eastern Bank includes Eastern Wealth Management and Eastern Insurance. For more information, visit www.easternbank.com, www.facebook.com/easternbank and www.twitter.com/easternbank.
For more information, contact: Andrew Ravens, Public Relations, Eastern Bank, 781-598-8528, or e-mail Andrew Ravens.