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Business Online Banking Disclosure 

The Business Online Banking system, which includes OfficeConnect and TreasuryConnect, is available 24 x 7 except during maintenance periods.  In order to access the system you will need to have a browser that has 128-bit encryption and is a compatible version with the Business Online Banking product.

All transactions are processed during specific business hours as outlined below.  Any transactions generated after cutoff are processed the next business day or on the day they have been scheduled.

Please contact Eastern Bank’s Business Service team at 1-800-333-8000 or your Account Officer with any questions concerning cutoff times

ACH Transactions – including OfficeConnect payroll & tax payments
ACH transactions will be processed at 6:15 a.m., 10:15 a.m., 12:45 p.m., 2:45 p.m., 3:45 p.m. and 6:00 p.m. Eastern Time.  ACH Transactions will be distributed by the effective date. To ensure transactions are processed timely transactions should be sent two business days prior to the effective date. ACH transactions processed after 2:45 p.m. and effective dated for the next business day may be delayed due to credit review.

Book Transfers
Book transfers are processed real-time on business days up until 11:00 p.m. Eastern Time.  Book transfer transactions may be entered on the weekend but will not be processed until the following business day.  Book transfers can be scheduled to be processed up to 7 calendar days in advance. 

Stop Payments and Loan Payment and Advances
Stop payments and loan payments and advances are processed real-time on business days between the hours of 8:00 a.m. and 8:00 p.m.

Wire Transfers
Wire Transfer transactions are processed real-time on business days between the hours of 8:30 a.m. and 4:00 p.m. Eastern Time.  Wire transfers entered after 4:00 p.m. are considered next business day transactions.

TreasuryConnect Check Issue Import Files via Positive Pay
Check Issue files are processed on business days at 8:00 p.m. Eastern Time.

Bank Holidays
Listed below are the Eastern Bank recognized holidays. Normal processing will resume on the next business day.

New Years Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day,
Columbus Day, Veteran's Day, Thanksgiving Day and Christmas Day.