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Commercial Claims Management 

When you have a claim, you need to feel confident that your agent is ready and able to help. Few agencies have invested as much as we have in their claims departments. This investment gives us the opportunity to offer unique benefits.

A staff of claim professionals are available to work with you and the insurance carrier to:

  Ensure prompt reporting to your insurance carrier

  Assist in emergency property restoration and cleanup response

  Negotiate coverage issues with insurers to obtain favorable results

  Facilitate carrier and agency claim loss analysis and reviews

  Monitor reserves and claim handling of litigated workers' compensation claims

In addition, claims reporting is available 24/7 through our online service center, CSR24.

Our Commercial Claims department is composed of knowledgeable commercial claims personnel with more than 70 years of combined legal, insurance carrier and agency claims adjusting experience.

Additionally, members of the department hold many insurance claims and legal designations. This experience provides the competitive edge of claims handling, guidance and personalized service, along with the ability to achieve prompt and favorable loss outcomes.

The information below offers an explanation of the claims process when you report a loss on your commercial insurance policy.

Commercial and Technology Claims
Including commercial auto, property, workers' compensation and liability claims

When you call 1-866-510-1112, you will be connected to one of our experienced commercial claims specialists, who will gather your claims information and determine the appropriate policy or policies applicable to the loss. The commercial claims specialist will confirm coverage under your appropriate policy or policies and report the claim to the insurance carrier.

View a list of commercial lines insurance carriers that you can call directly to report a claim.

Fast response

  Within 24 hours of reporting your claim, an insurance carrier adjuster will contact you to verify the details of the claim.

  Depending on the type of claim, the claim representative will arrange for an appraisal of your vehicle or property or begin the initial investigation of the presented claim.

  The adjuster will work with you to determine the extent of the loss and facilitate the appropriate measures needed for a swift resolution.

Your personal and commercial claims representative will be your dedicated advocate during this process and can be contacted at any time.

Massachusetts RMV auto accident reporting forms