The information below offers an explanation of the claims process when you report a loss on your commercial insurance policy.
Commercial and Technology Claims
Including commercial auto, property, workers' compensation and liability claims
When you call 1-866-510-1112, you will be connected to one of our experienced commercial claims specialists, who will gather your claims information and determine the appropriate policy or policies applicable to the loss. The commercial claims specialist will confirm coverage under your appropriate policy or policies and report the claim to the insurance carrier.
View a list of commercial lines insurance carriers that you can call directly to report a claim.
• Within 24 hours of reporting your claim, an insurance carrier adjuster will contact you to verify the details of the claim.
• Depending on the type of claim, the claim representative will arrange for an appraisal of your vehicle or property or begin the initial investigation of the presented claim.
• The adjuster will work with you to determine the extent of the loss and facilitate the appropriate measures needed for a swift resolution.
Your personal and commercial claims representative will be your dedicated advocate during this process and can be contacted at any time.
Massachusetts RMV auto accident reporting forms