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Customer Service

Eastern Cares - Customer Feedback 


At Eastern Bank, we are constantly striving to provide the highest levels of customer service to our valued customers. Please use the form below to tell us about an outstanding Eastern Banker, a positive service experience, or how we can serve you better.

If you have a time sensitive issue, or would like immediate assistance, please feel free to contact us directly by calling 1-800-EASTERN (1-800-327-8376).  Our representatives are available to assist you Monday through Friday 8:00 a.m. - 8:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m.

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Contact Information


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Product Information (Please send me information on the following products.)

Auto Loans
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Home Equity
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