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HomeConnect FAQs 

 


1. How do I enroll in HomeConnect online banking?
You can enroll online by going to the home page of this site and selecting enroll under the HomeConnect login.  You will need your debit card or most recent account statement to complete the enrollment process.


2. Who do I contact if I forgot my User ID and Password?
You may obtain your User ID and Password by contacting our 24 hour HomeConnect support team at 1-888-219-8359.


3. How do I change my User ID, password, or email address?
You can change your User ID, password or email address by clicking on the corresponding link under the Customer Service tab.  Please note that HomeConnect only allows for one user ID change, so this link may not be available to you if you have previously changed your user ID.


4. Am I able to view history older than 30 days?
Yes. To view more than 30 days of account history, click the Search Your Transaction History link from your Account Activity page.  Set the date range for the transactions you would like to view, and click the Search button.  You will have access to 90 days of account history upon enrolling for HomeConnect.  After enrollment, you will gradually build up to a maximum of 13 months of account history.  Please note, you can search for a maximum of 390 days of completed transactions. 


5. How do I search for a specific check?
While HomeConnect does not allow you to search for a specific check, you can use the Search Your Transaction History link on your Account Activity page to search only completed checks.


6. Can I download to my personal financial management software, like Quicken?
You can download to Quicken and Microsoft Money (Windows Operating System only) by clicking on the Download Banking Transactions link under the Accounts tab.  Unfortunately, the download feature is not available on a Macintosh Operating System.

You can also export your transactions as a .csv (comma separated value) file, which is recognized by most spreadsheet applications. 

HomeConnect cannot, however, download to Quickbooks. 


7. How do I obtain the payoff for my loan?
To view your loan payoff, click on your loan account on the Accounts Overview page.  Click the View Account Information link to the right of the balances.  Locate the Estimated Payoff Amount field.  This is your accurate payoff for that day.  Please note that your loan payoff changes every day, because interest accrues daily on most loans.


1. How do I transfer funds between eligible Eastern Bank accounts?
To transfer funds between your Eastern Bank accounts, simply click the ‘Transfer Funds’ tab in HomeConnect, select a ‘Transfer to’ and ‘Transfer from’ account, then specify the amount and frequency of the transfer.  If you receive an error message stating that the transfer cannot be processed, the specific account you selected may not be eligible for transfers. 


2. When will my transfer be completed?
Transfers initiated before 9:00 p.m. Eastern Standard Time on business days are processed immediately.  Business days exclude weekends and holidays.  Transfers initiated on weekends or holidays will process on the following business day.


3. Can I transfer funds to another bank?
We currently do not offer the ability to send external transfers; however, you can certainly initiate a bill payment to your other bank by setting up that bank as a payee under HomeConnect’s Make Payments tab.  Payments may take up to 5 business days to reach your payee.


4. Can I transfer funds to or from my passbook savings account?
Unfortunately, electronic transactions, such as online transfers, are not allowed to or from passbook savings accounts.  All transactions for a passbook savings account must be done in person at the branch.  Be sure to bring your passbook with you to the branch.  For a list of our branch locations, please visit our branch locations page.

 



 

 

 

 

 

 

 

 

 

 

 

 


1. When will payments scheduled in HomeConnect be deducted from my checking account?
Funds for bill payments will be deducted from your account on the same day the payment is sent to the payee; the payment's "Send-On-Date".

2. What are Expedited Payments?
Expedited Payments is a feature that allows you to make a last minute payment to anyone, anywhere in the Continental United States.  There are two payment options.  First, we offer overnight checks.  These checks can be delivered to almost any payee the next business day.  The second payment option is an expedited electronic payment.  This option is available for any payee that we currently send electronic payments to and will save you the cost of postage.  When you setup your payment, the system will display the payment options that are available to you for the payee.

3. How do I enable my new checking account for bill pay capabilities when I closed a checking account and opened a new one?
To enable an additional bill payment account, just click the Customize Your Accounts link under the Customer Service tab.  On this screen, check off the box to enable a second bill payment account.  Then, the additional checking account will be available as a bill payment funding account.


4. How do I remove a closed checking account from my available bill payment funding accounts? 
To remove bill payment capabilities from a closed checking account, you must change your payees to your new checking account by following these steps for every payee:

1. Click the Make Payments tab
2. Click on My Payees
3. Locate and click on your payee and click Change Options under Payment Options
4. Change the funding account to your new account
5. Click save changes

Once all payees have been updated, return to the Customize Your Accounts page and unclick your closed checking account to remove bill payment capabilities.


5. Where can I research a payment made in HomeConnect that has not been received by my payee?
You can contact our HomeConnect Bill Payment Department at 1-888-219-8359 to inquire about a payment that you initiated in HomeConnect. Bill payment customer service representatives are available 24 hours a day, seven days a week.  They will be able to open a research ticket for a payment that has not yet been received by your payee.


6. How do I return funds to my checking account when a payee returns the paper check to me?
You can place a stop payment on the outstanding check by contacting our HomeConnect Bill Payment Department at 1-888-219-8359.   Bill payment customer service representatives are available 24 hours a day, seven days a week.  There is no fee to place a stop payment on a HomeConnect bill payment.


7. Am I able to update an address or account number for a payee in HomeConnect?
To update a payee address in HomeConnect, please follow these steps:

1. Click on Make Payments at the top of the page
2. Click on My Payees on the left side of the page
3. Locate and click on the payee you wish to modify
4. Update your payee information
5. Click Change Information
6. Click Save Changes

Please note that if you are unable to change the address for a payee, this indicates that your payee accepts electronic payments from us, and therefore the mailing address cannot be changed.  Any address updates you may have received from the merchant is for check mailing purposes only and does not affect electronic payments sent from HomeConnect.


8. How do I set up a recurring bill payment?
To set up a recurring payment to a payee, click on your Make Payments tab, and then click on the My Payees link on the left side of the page.  Locate your payee in the list, and then click the Set up automatic link from the Payment Option column to create your recurring payment parameters.


9. How do I delete or deactivate a payee?
To delete a payee, click on your Make Payments tab, and then click on the My Payees link on the left side of the page.  Locate and click your payee, and then click Delete under Payee Information.


10. Where can I view my scheduled payments?
To view your scheduled payments, click on the Make Payment tab and then click the Scheduled Payments link on the left side of the page. 

If your payment is in process and has already been sent to your payee, then you can click the View Bill Payment Reports link on the left side of the page to see payments that have already been sent.


11. Can I cancel or edit a payment?
Yes. You can cancel or edit a payment by following these steps:

1. Click the Make Payments tab
2. Click the Scheduled Payments link
3. Click the Edit or Cancel link

Please note that you can only cancel or edit a payment up to 9:00 p.m. Eastern Standard Time on the payment’s “Send On” date.


12. Can I make loan payments to my Eastern Bank loan using HomeConnect?
Yes.  However, HomeConnect bill payment service is only functional with an Eastern Bank checking account. To make loan payments through our website using another bank’s checking account, you must use our Online Loan Pay service.  There is a fee of $1.50 for making a loan payment.  Just go to www.easternbank.com and locate the Login to Other Services box on the home page.  Click the Online Loan Pay link to be directed to our Online Loan Pay service. 

For additional assistance, please call our Customer Service Center at 1-800-EASTERN (327-8376) and a representative can assist you.  Our hours are Monday through Friday 8 a.m. - 8 p.m. and Saturday 9 a.m. - 3 p.m.