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Customer Service

Telephone Banking 

At Eastern Bank, you’re never far away from your finances – no matter where you are. With our telephone banking service, you can connect with your money 24/7 from any touch-tone phone, plus speak with a local, knowledgeable representative to get personal assistance.

With a simple phone call to 1-800-EASTERN (327-8376), you can access our Account Information Line, where you can:

• Obtain account balance and interest paid information.

• Review your last 10 deposits and checks cleared (within a 90-day period).

• Search for a particular check (within a 90-day period).

• Transfer funds between linked Eastern Bank accounts.

• Review loan information, such as payout amount, year-to-date interest paid, and next payment date and amount.

• Make loan payments from an Eastern Bank account.

• Report a lost or stolen ATM or debit card.

• Find Eastern Bank branch locations and hours of operation.

At Eastern Bank, you’ll never have to give up service for convenience. When you call 1-800-EASTERN (327-8376), you will be connected with an experienced, knowledgeable, local customer service professional who is committed to serving you. These professionals can help you with more complex needs, including:

• Opening an account
• Placing a stop payment on a check
• Applying for a loan or mortgage
• Applying for an ATM or debit card

Hours of Operation
You can reach our Customer Service Center by calling 1-800-EASTERN (327-8376) during the following hours:


Monday – Friday

7:00 a.m. to 8:00 p.m.


9:00 a.m. to 3:00 p.m.