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Customer Service

Auto Insurance 

Why pay more for auto insurance? At Eastern Insurance, you’ll be in the driver’s seat to get the coverage you need at competitive rates. There has never been a better time to save on insurance in Massachusetts.
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•  New discounts, credit, and coverages to help you save more.

•  Opportunities to save even more with loyalty, good grades, and multi-policy credits.

•  A wide range of plans. We represent 25 reputable local and national carriers to offer you the best value and service.

•  24-hour claims reporting service.

•  24-hour customer service through CSR 24*.

•  Walk-in customer service hours Monday – Friday, 8:30 a.m. – 5:00 p.m.

•  Registry runner service at the following locations: Andover, Cohasset, Danvers, Gloucester, Marshfield, Natick, Newton, Northborough, Norwell, Quincy, Wakefield, Wrentham.

•  On-site registry service at select locations.

•  Auto loan assistance through Eastern Bank.


*Our customers can obtain information about their limits or coverage, request a change to their policy, and issue some forms over the Internet. Information is available 24/7.

To arrange for a free quote, call 888-668-8000, or to speak with a customer service representative, call 800-333-7234.