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Claims Management 

When you have a claim, you need to feel confident that your agent is ready and able to help. Few agencies have invested as much as we have in their claims department. This investment gives us the opportunity to offer unique benefits:

  24/7 claims reporting

  A staff of claims professionals who will work with you and the insurance carrier to:

- Ensure prompt reporting to your insurance carrier.

- Assist with emergency property restoration and cleanup response.

- Negotiate coverage issues with insurers to obtain favorable results.

- Monitor reserves and claim handling of litigated auto claims.

Our Personal Lines Claims staff is poised to provide immediate claims service at any hour of the day. With over 40 years of claims handling, coverage experience, and carrier knowledge, our claims staff responds to our customers with professionalism and appropriate direction to ensure that their claims are handled swiftly and accurately. Our ability to work with our carriers on our customers' behalf adds a level of reassurance that is best in class.

The information below provides an explanation of the claims process when you report a loss on your personal insurance policy, including automobile and homeowners property claims.

When you call 1-877-MY CLAIM (692-5246), you will be connected to a knowledgeable claims department representative, who will gather the necessary information to start your claim with the insurance carrier.

View a list of personal lines insurance carriers whom you may call directly, 24 hours a day, to report a claim.

Or make a request by fax at 781-224-2882

Massachusetts RMV auto accident reporting forms