Welcome to Eastern Bank
On behalf of the Cash Management teams at Eastern Bank and Century Bank, I want you to know how excited we are to have you join us at Eastern Bank. And for those of you that already have accounts with us, we look forward to continuing the growth of your existing relationship. Whether you are new to Eastern or expanding your relationship with us, we look forward to working with you to develop cash management solutions specifically tailored to meet your needs.
As an update, we expect to complete the account and system conversion over the weekend of November 12th. We understand the significant impact this will have on your banking relationship, and we are dedicated to understanding how each relationship works and what this change will mean to you. We are committed to providing you with the same high level of service that you have come to expect and have several tools to assist you in that transition. In fact, many of the Century Bank representatives you have enjoyed working with for many years will be joining our Cash Management and Institutional Banking teams here at Eastern Bank; something we’re additionally excited about.
All of us at Eastern Bank and Century Bank look forward to continuing to meet your cash management needs. Please be on the lookout for the communications that will be coming to your company beginning in early October to help you prepare for a seamless transition to Eastern Bank.
First-time login video
Eastern Treasury: Set-up and navigation
Learn general navigation tips, how to update your user settings and personalize your online banking experience with widgets.
Set-up and Navigation-related documents:
Learn how to set up new users and maintain permissions for existing users.
User Admin-related documents:
Learn how to view, export or print balance and transaction information on your Eastern Bank accounts, search transactions, create custom reports and more.
Learn how to create single or multiple transfers between your Eastern Bank accounts and create recurring transfers based on templates.
Account Reconciliation and Positive Pay Services
Account Reconciliation and Positive Pay services provide automated, centralized and self-service options to assist in fraud prevention and reporting for all of your check payment needs.
Account Reconciliation and Positive Pay-related documents:
ACH Payment Services
ACH Payment Services offer a variety of options to meet electronic payment and collection needs. ACH transactions may be imported or entered freeform and recurring payments can easily be scheduled.
Learn the basics of creating and submitting a domestic or international wire in Eastern Treasury. The Guide and Video step through the process of creating and submitting a wire.
Wire Transfer-related documents
Important actions are required for online banking customers that use QuickBooks or Quicken. Further instructions will be updated here prior to the conversion date.
Learn how to submit Loan Payments and Loan Drawdown transactions online.
Stop Payments & Check Inquiries
Learn how to add a stop payment, cancel a stop payment and perform a check inquiry.
Check Inquiry-related documents:
Discover how to set up automatic notifications for payments, approvals, balances, and many other online banking features.
Remote Deposit Capture (RDC)
The Eastern Bank RDC platform is called Deposit 24/7 and is provided by our vendor Deluxe. You will be trained on Deposit 24/7 via a WebEx session. Scanner drivers and installation items will be handled during this training session. Please be aware that Eastern Bank’s vendor Deluxe and their training unit Benchmark will be communicating with you by email and phone. They are reaching out on behalf of Eastern Bank and Century Bank.
If there are any issues with the scanner drivers / installation, all follow up trainings will take place the week of November 15th.
AROUND OCTOBER 18, 2021
You'll receive a phone call from your team of dedicated onboarding specialists at 855-408-9054 to review training resources
You will also receive email communications from your onboarding team
NOVEMBER 1-12, 2021
Access to training resources will be available
Review your migrated users and update their access with help from your onboarding specialist
Review saved ACH and wire transfer templates to ensure the information is accurate
Practice initiating account transfers, stop payments and ACH activity in preview mode
Set-up customer reports and alerts in advance of the transition
NOVEMBER 12, 2021
4pm is the cut-off time for Century Remote deposit files to be transmitted using your Century RDC
NOVEMBER 15, 2021
Begin using Eastern Treasury to manage your business accounts online
Transaction details will be available
Online access to Eastern Bank Remote Deposit Capture begins