Welcome, Cash Management customers

Welcome to Eastern Bank

On behalf of the Cash Management teams at Eastern Bank and Century Bank, I want you to know how excited we are to have you join us at Eastern Bank. And for those of you that already have accounts with us, we look forward to continuing the growth of your existing relationship. Whether you are new to Eastern or expanding your relationship with us, we look forward to working with you to develop cash management solutions specifically tailored to meet your needs.

As an update, we expect to complete the account and system conversion over the weekend of November 12th. We understand the significant impact this will have on your banking relationship, and we are dedicated to understanding how each relationship works and what this change will mean to you. We are committed to providing you with the same high level of service that you have come to expect and have several tools to assist you in that transition. In fact, many of the Century Bank representatives you have enjoyed working with for many years will be joining our Cash Management and Institutional Banking teams here at Eastern Bank; something we’re additionally excited about.

All of us at Eastern Bank and Century Bank look forward to continuing to meet your cash management needs. Please be on the lookout for the communications that will be coming to your company beginning in early October to help you prepare for a seamless transition to Eastern Bank.

 

First-time login video 

 

Eastern Treasury: Set-up and navigation

Learn general navigation tips, how to update your user settings and personalize your online banking experience with widgets.

 

Set-up and Navigation-related documents: 

Eastern Treasury Navigation Quick Reference Guide

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User Admin

Learn how to set up new users and maintain permissions for existing users.

 

User Admin-related documents: 

User Maintenance Quick Reference Guide

 

Accounts

Learn how to view, export or print balance and transaction information on your Eastern Bank accounts, search transactions, create custom reports and more.

 

 

 

 

 

Accounts-related documents: 

Balance & Transaction Reporting Quick Reference Guide

 

Transfers

Learn how to create single or multiple transfers between your Eastern Bank accounts and create recurring transfers based on templates.

 

Transfer-related documents: 

Transfer Management Quick Reference Guide

 

Account Reconciliation and Positive Pay Services 

Account Reconciliation and Positive Pay services provide automated, centralized and self-service options to assist in fraud prevention and reporting for all of your check payment needs.

 

Account Reconciliation and Positive Pay-related documents: 

Check Positive Pay User Guide

Account Reconciliation User Guide

Positive Pay and Account Recon Company Administration User Guide

Positive Pay and Account Recon Alerts and Self Admin User Guide

 

ACH Payment Services 

ACH Payment Services offer a variety of options to meet electronic payment and collection needs.  ACH transactions may be imported or entered freeform and recurring payments can easily be scheduled.

 

 

 

 

 

ACH-related documents: 

NACHA file format

Same Day ACH Transactions Quick Reference Guide 

ACH Positive Pay User Guide

ACH Payment Import Quick Reference Guide

ACH Payments Quick Reference Guide

ACH Pass Through Files Quick Reference Guide

ACH Payment Reversal Requests

 

Wire Transfers 

Learn the basics of creating and submitting a domestic or international wire in Eastern Treasury. The Guide and Video step through the process of creating and submitting a wire.

 

Wire Transfer-related documents 

Wire Payments Quick Reference Guide

 

Quicken/QuickBooks

Important actions are required for online banking customers that use QuickBooks or Quicken. Further instructions will be updated here prior to the conversion date.

 

Loans

Learn how to submit Loan Payments and Loan Drawdown transactions online.

 

Stop Payments & Check Inquiries

Learn how to add a stop payment, cancel a stop payment and perform a check inquiry.

 

Check Inquiry-related documents: 

Check Image Archive Service Quick Reference Guide

 

Alerts

Discover how to set up automatic notifications for payments, approvals, balances, and many other online banking features.

 

Remote Deposit Capture (RDC)

The Eastern Bank RDC platform is called Deposit 24/7 and is provided by our vendor Deluxe. You will be trained on Deposit 24/7 via a WebEx session.  Scanner drivers and installation items will be handled during this training session. Please be aware that Eastern Bank’s vendor Deluxe and their training unit Benchmark will be communicating with you by email and phone. They are reaching out on behalf of Eastern Bank and Century Bank.

If there are any issues with the scanner drivers / installation, all follow up trainings will take place the week of November 15th.  

Key Dates

AROUND OCTOBER 18, 2021

  • You'll receive a phone call from your team of dedicated onboarding specialists at 855-408-9054 to review training resources

  • You will also receive email communications from your onboarding team

NOVEMBER 1-12, 2021

  • Access to training resources will be available

  • Review your migrated users and update their access with help from your onboarding specialist 

  • Review saved ACH and wire transfer templates to ensure the information is accurate

  • Practice initiating account transfers, stop payments and ACH activity in preview mode

  • Set-up customer reports and alerts in advance of the transition

NOVEMBER 12, 2021

  • 4pm is the cut-off time for Century Remote deposit files to be transmitted using your Century RDC

NOVEMBER 15, 2021

  • Begin using Eastern Treasury to manage your business accounts online

  • Transaction details will be available

  • Online access to Eastern Bank Remote Deposit Capture begins