You can contact Eastern Bank if you have questions about our services or your specific financial needs.  We also welcome your suggestions on how we can serve you better.

Email Us
You can email your questions to us and generally receive a reply within one business day.  To help us assist you, please include the following information:

• Name
• Mail Address
• Email Address
• Phone Number
• Description of your request or question

Call Us
If you have a time sensitive issue or would like immediate assistance, please call us at 1-800-EASTERN (1-800-327-8376).  Eastern's automated Account Information Line gives you access to a host of banking information and features 24 hours a day, 7 days a week.

For help with your more complex banking needs, Eastern has a Customer Service Center staffed by experienced customer service professionals.  You can reach Eastern Bank's Customer Service Center by calling 1-800-EASTERN (1-800-327-8376) during the following hours:

Eastern Cares
Were we TRUE BLUE?  Use our easy to complete feedback form to tell us about an outstanding Eastern Banker, your TRUE BLUE banking experience or how we can serve you better.

Visit Us
Eastern has more than 70 branch locations in eastern Massachusetts.

Write to Us
Please send your written correspondence to Eastern Bank, Customer Service Center, P.O. Box 391, Lynn, Massachusetts
01903-0491.