General Banking FAQ's

How do I change my mailing address?

You can contact a representative at 1-800-EASTERN to change the address on all accounts except for Equity loans, lines or personal lines of credit.  In order to request a change of address on such an account you will need to step into a branch or mail a written request to:

Eastern Bank
Attn: Loan Operations
PO Box 391 BCK301
Lynn, MA  01903-0491

 

Can I make a deposit by mail?

Yes, you can mail your deposit to:

Attn: Mail Teller
Eastern Bank
PO Box 843340
Boston, MA 02284-3340

 

What address should I mail my loan payments to?

You can mail your loan payment to:

Eastern Bank
PO Box 843350
Boston, MA 02284-3350

Payments must be accompanied by the account number and note number, or the payment coupon or billing notice provided by the Bank if applicable. Please allow sufficient time for mail delivery prior to the payment due date to avoid any late charges. Excess payments will be credited to principal unless otherwise specified.

 

How do I report errors or request information regarding my loan?

To report errors or request information regarding your loan, please reference your account number and note number and mail to:

Eastern Bank
BCK-301
PO Box 391
Lynn, MA 01903-0491

 

How do I submit a credit bureau dispute?

If you believe an entry we have reported to the credit bureaus is inaccurate or incomplete, please contact the reporting agency directly or submit a written dispute to:

Eastern Bank
BCK-301
PO Box 391
Lynn, MA 01903-0491

In your letter please provide sufficient information to identify the account or relationship that is in dispute; specific information that is being disputed and an explanation for the basis of the dispute; and any relevant supporting documentation.

 

How do I activate my debit card?

You can activate your card at any POS or ATM (a transaction that requires you to enter your PIN number to complete.) or you can call 1-866-392-9952.

 

Where can I find the routing transit number for my checking account?

Your routing transit number is the 9-digit number located in the bottom left corner of your check.  The number located to the right of your routing transit number is your account number, followed by the check serial number.

 

What is the routing transit number for Eastern Bank?

011301798

 

Other FAQs you may be looking for:

Online Account Opening FAQs

Electronic Statement FAQs

Online Banking FAQs