Privacy and Security

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Keeping Customer Information Secure is Our Priority

Eastern Bank takes every precaution to make sure your personal information remains safe. But to be truly effective, we need your help. Below is information that you can use to safeguard your account and personal information, minimizing your chances of becoming a victim of identity theft and fraud.

Steps You Can Take to Protect Yourself Against Fraud

Recognizing Fraud

Learn how criminals attempt to obtain your personal information in order to commit fraud or other crimes.

Preventing Fraud

To minimize the chances of becoming a victim of identity theft or fraud, follow these simple security precautions.

Reporting Fraud

Learn what you can do if you suspect identity theft or fraud involving your financial accounts.

Know What to Look for to Protect Yourself Against Identity Theft

Identity Theft

Understand the difference between identity theft and fraud and learn what you can do to protect yourself.

Fake Checks

Learn how to recognize and avoid fake check scams.

Credit Reports

An important step in protecting yourself from identity theft and fraud is to review your credit report at least once a year. It's easy to request a free personal credit report.

Learn How You're Already Protected

Electronic Funds Transfers

Electronic funds transfers to or from a consumer account are protected by the federal Electronic Fund Transfer Act and Regulation E.

Privacy Policy

We believe that customer privacy should not be compromised. Review our policies to see how we protect and manage your information.

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Contact Us

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Do not include personal information such as social security numbers, account details, or contact information. PLEASE NOTE: Service requests cannot be submitted through this form. For any account related service, please call Customer Service at 1-800-EASTERN (327-8376) or visit a branch.

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Do not include personal information such as social security numbers, accounts info, or contact information. Should you wish to contact Eastern Bank, please call: 1-800-EASTERN (327-8376)

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