Customer Service

At Eastern Bank, we always want to know what more we can do for you.  In our Customer Service Center, you can find helpful tools and information, including frequently asked questions, forms and helpful calculators. Of course, you’re always welcome to call us or drop by your nearest branch to speak with a customer service representative. Whatever you choose, we’ll be right here for you.

Contact Us

Banking

Customer Service Center:

1-800-EASTERN (327-8376)

Eastern Bank's automated Account Information Line gives you access to a host of banking information and features 24 hours a day, 7 days a week.

Phone Hours

Monday-Friday: 7:00 AM - 8:00 PM

Saturday: 9:00 AM - 3:00 PM

Write to Us

Eastern Bank
Customer Service Center
P.O. Box 391
Lynn, Massachusetts 01903-0491

 

Business Services Team:

1-800-333-8000

For help with your more complex business banking needs, Eastern has a Business Services Team staffed by experienced customer service professionals that specialize in servicing the needs of our business clients.

Business Services Team Phone Hours

1-800-333-8000

Monday-Friday: 8:00 AM - 6:00 PM

Investing

Eastern Wealth Management:

1-800-EASTERN (327-8376)

Phone Hours

Eastern Bank's Automated Account Information Line gives you access to a host of banking information and features 24 hours a day, 7 days a week.

For help with your more complex banking needs, Eastern has a Customer Service Center staffed by experienced customer service professionals.  You can reach Eastern Bank's Customer Service Center by calling 1-800-EASTERN (327-8376) during the following hours:

Monday - Friday: 7:00 AM - 8:00 PM
  
Saturday:  9:00 AM - 3:00 PM

 

More ways to contact us:

Eastern Bank Wealth Management Offices

Boston Headquarters
125 High Street
Boston, MA 02110

South Shore Headquarters
77 Accord Park Drive
Norwell, MA 02061

North Shore Headquarters
605 Broadway
Saugus, MA 01906
 

Private Banking Offices

Boston Headquarters
125 High Street
Boston, MA 02110