Every business has different banking needs. Eastern offers secure, convenient digital solutions that make it easier to manage accounts, move money and stay on top of cash flow, with capabilities that can support your business as it grows.
Customer Service
Customer Service
Get the help you need with convenient ways to connect with Eastern for personal banking, business banking and wealth management.
Get the help you need with convenient ways to connect with Eastern for personal banking, business banking and wealth management.
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We’re here to help
We’re here to help
How Can We Help?
How Can We Help?
Find the right team and the best way to get in touch.
Personal Banking
Get help with your Eastern Bank accounts, services and everyday banking needs.
Customer Service Center
1-800-EASTERN (327-8376)
Phone hours
Monday–Friday: 7:00 AM–8:00 PM
Saturday: 9:00 AM–3:00 PM
Eastern Bank’s automated Account Information Line is available 24 hours a day, 7 days a week.
Business Banking
Connect with experienced customer service professionals who specialize in supporting Eastern’s business clients.
Business Services Team
1-800-333-8000
Phone hours
Monday–Friday: 8:00 AM–6:00 PM
Wealth Management
Connect with the Client Service Center for help with your Cambridge Trust Wealth Management relationship.
Client Service Center
866-602-1522
Phone hours
Monday–Friday: 8:00 AM–5:00 PM
Wealth Management and Private Banking services are also available by appointment at Eastern Bank locations.
Resources
Resources
Forms
- Eastern Bank Mortgage
Subordination Request Instructions - Loan Autopay Authorization
- Online Privacy Opt Out Form
- ACH Payment Reversal Request
- Cash Reserve Application
- Customer Feedback
- Debit Card/ATM Application
- International Banking Request for Information
- Overdraft Election
- Loan Origination Form
- Supplier Registration Form
Frequently Asked Questions
Additional Resources
Additional Resources
Ordering Checks
Personal Accounts
Check Reordering with No Changes
To place a check reorder with no changes, click here or call 1-877-838-5287.
New Check Ordering or Check Reordering with Changes
If this is a new check order or you have changes, please call 1-800-EASTERN (327-8376) or visit your local Eastern Bank branch.
Business Accounts
Check Reordering with No Changes
To place a check reorder with no changes, click here or call 1-877-838-5287.
New Check Ordering or Check Reordering with Changes
If this is a new check order or you have changes, please call our Business Service Team at 1-800-333-8000 or visit your local Eastern Bank branch.
Telephone Banking
Telephone Banking
At Eastern Bank, you’re never far away from your finances – no matter where you are. With our telephone banking service, you can connect with your money 24/7 from any touch-tone phone, plus speak with a local, knowledgeable representative to get personal assistance.
24 Hour Service
With a simple phone call to 1-800-EASTERN (327-8376), you can access our Account Information Line, where you can:
• Obtain account balance and interest paid information.
• Review your last 10 deposits and checks cleared (within a 90-day period).
• Search for a particular check (within a 90-day period).
• Transfer funds between linked Eastern Bank accounts.
• Review loan information, such as payoff amount, year-to-date interest paid, and next payment date and amount.
• Make loan payments from an Eastern Bank account.
• Report a lost or stolen ATM or debit card.
Personal Service
At Eastern Bank, you’ll never have to give up service for convenience. When you call 1-800-EASTERN (327-8376), you will be connected with an experienced, knowledgeable, local customer service professional who is committed to serving you. These professionals can help you with more complex needs, including:
• Opening an account
• Placing a stop payment on a check
• Applying for a loan or mortgage
• Applying for an ATM or debit card
You can reach our Customer Service Center by calling 1-800-EASTERN (327-8376) during the following hours:
Hours of Operation
Monday – Friday
7:00 a.m. to 8:00 p.m.
Saturday
9:00 a.m. to 3:00 p.m.
Voice ID - Your Unique Voiceprint
Accessing your account information by phone just got easier.
Now when you call 1-800-EASTERN, you can do your banking faster and more securely thanks to our new Voice ID technology. You won't have to go through the usual security question process or need to find information about your account.
Our new technology authenticates your voice as you speak naturally with an Eastern Bank customer service representative. So you can get right to the reason you called without the wait.
Call now to set up Voice ID.
Just call 1-800-EASTERN (327-8376) to speak to customer service to record your voice.
Simple to use
The next time you call, your voice will be your main identification.
Faster service
No need to take the time to find lengthy transaction information.
More secure
Voice ID matches your unique voiceprint using what's called voice biometrics to verify it's you.