Customer Service

At Eastern Bank, we always want to know what more we can do for you.  In our Customer Service Center, you can find helpful tools and information, including frequently asked questions, forms and helpful calculators. Of course, you’re always welcome to call us or drop by your nearest branch to speak with a customer service representative. Whatever you choose, we’ll be right here for you.

Contact Us

Banking

Customer Service Team:

1-800-EASTERN (327-8376)

Eastern Bank's automated Account Information Line gives you access to a host of banking information and features 24 hours a day, 7 days a week.

Phone Hours

Monday - Friday:  7:00AM-8:00PM

Saturday:  9:00 AM-3:00 PM

Email Us*

info@easternbank.com

 

Write to Us

Eastern Bank
Customer Service Center
P.O. Box 391
Lynn, Massachusetts 01903-0491

 

Business Service Team:

1-800-333-8000

For help with your more complex business banking needs, Eastern has a Business Service Team staffed by experienced customer service professionals that specialize in servicing the needs of our business clients.

 

Business Service Team Phone Hours

1-800-333-8000

Monday-Friday: 8:00 AM - 6:00 PM.

 

Email Us*

bst@easternbank.com

 

Investing

Eastern Wealth Management:

1-800-EASTERN (327-8376)

Phone Hours

Eastern Bank's Automated Account Information Line gives you access to a host of banking information and features 24 hours a day, 7 days a week.

For help with your more complex banking needs, Eastern has a Customer Service Center staffed by experienced customer service professionals.  You can reach Eastern Bank's Customer Service Center by calling 1-800-EASTERN (327-8376) during the following hours:

Monday - Friday: 7:00AM - 8:00 PM.
  
Saturday:  9:00AM-3:00 PM

 

Email Us*

info@easternbank.com

 

More ways to contact us:

Eastern Bank Wealth Management Offices

Boston Headquarters
265 Franklin Street
Boston, MA 02110
617-897-1132

South Shore Headquarters
77 Accord Park Drive
Norwell, MA 02061
617-897-1132

North Shore Headquarters
605 Broadway
Saugus, MA 01906
617-897-1132

 
Private Banking Offices

Boston Headquarters
265 Franklin Street
Boston, MA 02110

Insurance

Eastern Insurance:

1-800-333-7234

Phone Hours

You can reach an experienced customer service professional Monday - Friday: 8:30 AM - 5:00 PM

Email Us*

info@easterninsurance.com

 

Write to Us

Eastern Insurance Group
233 West Central Street
Natick, MA 01760

Eastern Benefits:

1-877-542-7267

Phone Hours

You can reach an experienced customer service professional Monday - Friday: 8:30 AM - 5:00 PM

Email Us*

benefitinfo@easternbenefitsgroup.com

 

Write to Us

Please send your written correspondence to:
Eastern Benefits Group
138 Conant Street, 2nd Floor
Beverly, MA 01915


*When communicating with us via e-mail, please do not send any information that is considered confidential or sensitive in nature.  For example, social security number or account number.  Please feel free to contact us by phone.