Recognizing Fraud

The Internet has become an attractive place for criminals to obtain personal information about you. We’re providing some information to help you become more aware of the ways in which criminals attempt to obtain your information and show you how to protect yourself from becoming a victim. 

For more information and practical tips from the federal government and the technology industry on how to protect yourself, visit

Email Fraud

Emails from Eastern Bank
We will never ask you to send confidential information to us via email, such as your logon ID, password, account numbers, or Social Security number.  If you receive any such request, DO NOT respond to it.  Please notify us immediately at 1-800-EASTERN (327-8376).  However, in order to establish or maintain financial services offered by Eastern Bank, we may request confidential information through secure contact forms or protected online applications. We will safeguard any information you share with us using security measures that comply with federal law to ensure protections against unauthorized access. 

  • Email and website fraud, often referred to as “phishing” or “spoofing,” involves a criminal sending you an email or pop-up advertisement that claims to be from a legitimate company or organization that you deal with. 
  • The email may instruct you to update or validate your account information, including Social Security number and passwords, and will usually state that the information is needed urgently to get you to respond quickly.
  • Typically, you are instructed to respond via email or directed to a phony website that looks like the site of the legitimate business. 
  • By following the email instructions, you unknowingly provide your personal information to a criminal, not to the legitimate company. The information is then used to transfer money, make payments, and commit other illegal acts.
  • Be cautious of emails that use a general greeting and do not identify you by name.
  • Fraudulent emails often contain typographical or grammatical errors.