Personal - Telephone Banking

At Eastern Bank, you’re never far away from your finances – no matter where you are. With our telephone banking service, you can connect with your money 24/7 from any touch-tone phone, plus speak with a local, knowledgeable representative to get personal assistance.

24 Hour Service

With a simple phone call to 1-800-EASTERN (327-8376), you can access our Account Information Line, where you can:

• Obtain account balance and interest paid information.

• Review your last 10 deposits and checks cleared (within a 90-day period).

• Search for a particular check (within a 90-day period).

• Transfer funds between linked Eastern Bank accounts.

• Review loan information, such as payoff amount, year-to-date interest paid, and next payment date and amount.

• Make loan payments from an Eastern Bank account.

• Report a lost or stolen ATM or debit card.

• Find Eastern Bank branch locations and hours of operation.

Personal Service

At Eastern Bank, you’ll never have to give up service for convenience. When you call 1-800-EASTERN (327-8376), you will be connected with an experienced, knowledgeable, local customer service professional who is committed to serving you. These professionals can help you with more complex needs, including:

• Opening an account
• Placing a stop payment on a check
• Applying for a loan or mortgage
• Applying for an ATM or debit card

You can reach our Customer Service Center by calling 1-800-EASTERN (327-8376) during the following hours:

Hours of Operation

Monday – Friday

7:00 a.m. to 8:00 p.m.

Saturday

9:00 a.m. to 3:00 p.m.

Voice ID - Your Unique Voiceprint

Accessing your account information by phone just got easier.

Now when you call 1-800-EASTERN, you can do your banking faster and more securely thanks to our new Voice ID technology. You won't have to go through the usual security question process or need to find information about your account.

Our new technology authenticates your voice as you speak naturally with an Eastern Bank customer service representative. So you can get right to the reason you called without the wait.

Call now to set up Voice ID.

Just call 1-800-EASTERN (327-8376) to speak to customer service to record your voice.

• Simple to use

The next time you call, your voice will be your main identification.

• Faster service

No need to take the time to find lengthy transaction information.

• More secure

Voice ID matches your unique voiceprint using what's called voice biometrics to verify it's you.

Eastern Bank is the first bank in North America to bring you this innovative service – powered by Nuance, a world leader in speech software. It's one more way we put you first.

Eastern Portfolio

Investor Relations

Personal - Telephone Banking