Attention! Please be aware that we have migrated some of our customers to our new online banking platform recently. Customers who have been migrated and who use mobile banking will need to download the new Eastern Bank Mobile app in the App Store or Google Play store. Please visit www.easternbank.com/mobile-banking for additional information and links to download the app.

Eastern Cares - Customer Feedback

At Eastern Bank, we are constantly striving to provide the highest levels of customer service to our valued customers. Please use the form below to tell us about an outstanding Eastern Banker, a positive service experience, or how we can serve you better.

If you have a time sensitive issue, or would like immediate assistance, please feel free to contact us directly by calling 1-800-EASTERN (1-800-327-8376). Our representatives are available to assist you Monday through Friday 8:00 a.m. - 8:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m.

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Eastern Cares - Customer Feedback