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      • Assistance for Eastern Bank Customers

        As part of the assistance available to existing Eastern Bank customers, we are offering additional support, reviewed upon request, on loans like mortgages, home equity or small business loans, as well as fee waivers for both Eastern Bank personal and small business deposit accounts. Please fill out this form so we can start to review your request.

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Other Accounts

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At Eastern Bank, we are constantly striving to provide the highest levels of customer service to our valued customers. Please use the form below to tell us about an outstanding Eastern Banker, a positive service experience, or how we can serve you better.

If you have a time sensitive issue, or would like immediate assistance, please feel free to contact us directly by calling 1-800-EASTERN (1-800-327-8376). Our representatives are available to assist you Monday through Friday 8:00 a.m. - 8:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m.

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  • Consumer Service Team: 1-800-EASTERN (327-8376)
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