Attention!

We’re here to help our customers affected by the federal government shutdown. Please let one of our Customer Service Center or Branch team members know if you need assistance. We have programs that are designed to help and would be happy to speak with you. 1-800-EASTERN/327-8376

Eastern Cares - Customer Feedback

At Eastern Bank, we are constantly striving to provide the highest levels of customer service to our valued customers. Please use the form below to tell us about an outstanding Eastern Banker, a positive service experience, or how we can serve you better.

If you have a time sensitive issue, or would like immediate assistance, please feel free to contact us directly by calling 1-800-EASTERN (1-800-327-8376). Our representatives are available to assist you Monday through Friday 8:00 a.m. - 8:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m.

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