Attention!

In an effort to support the communities we serve, Eastern Bank customers who reside in Andover, North Andover or Lawrence will be reimbursed any ATM fees, even if you need to use a non-Eastern Bank ATM.

We also welcome all members of the community to use the ATMs at our branch locations in Lawrence, Andover, Dracut, and Lowell free of charge.

This service will be in effect until October 15. Please keep in mind the owners of ATMs not operated by Eastern Bank may assess you a direct fee for using our ATM’s.

Eastern Cares - Customer Feedback

At Eastern Bank, we are constantly striving to provide the highest levels of customer service to our valued customers. Please use the form below to tell us about an outstanding Eastern Banker, a positive service experience, or how we can serve you better.

If you have a time sensitive issue, or would like immediate assistance, please feel free to contact us directly by calling 1-800-EASTERN (1-800-327-8376). Our representatives are available to assist you Monday through Friday 8:00 a.m. - 8:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m.

Contact Information

* Required fields

Prefix

First Name *

Last Name *

Suffix

Zip Code *

How long have you been a customer of Eastern Bank? *

May we contact you regarding your feedback?

Yes

If you answered "Yes" to this question, please provide the following information.

How do you prefer to be contacted?

Phone

Email Address

Phone Number

Best time to call?

Morning

Afternoon

Evening

Feedback Information

* Required fields

I would like to provide feedback regarding *

Please provide your comments below *

You may enter up to 4000 characters.

Product Information

Please send me information on the following products.

Address

City

State

Zip Code

Other Accounts

Other Accounts

Eastern Cares - Customer Feedback