Eastern Bank Recognized Among the Best for Middle Market Businesses for Second Year in a Row

February 7, 2018

Eastern Bank Recognized Among the Best for Middle Market Businesses for Second Year in a Row

BOSTON, February 7, 2018 – Financial research firm Greenwich Associates recently named Eastern Bank one of the top banks for businesses regionally, bestowing Eastern with three Greenwich Excellence Awards in the categories “Cash Management, Overall Satisfaction,” “Likelihood to Recommend / Net Promoter Score” and “Proactively Provides Advice,” in the Northeast’s Middle Market segment.

Among the 600 banks evaluated nationally, Eastern was one of only two Northeast banks to earn recognition in the “Proactively Provides Advice” category. Greenwich Associates is a leading global financial services research firm that interviewed over 15,000 businesses to determine its results.

“These awards are a direct reflection of the talent and dedication of our team, and their commitment to providing sound advice and innovative solutions that go above and beyond for our customers,” said Bob Rivers, Chairman and CEO of Eastern. “I’m grateful for the overall recognition but particularly happy about the ‘Proactively Provides Advice’ award because only two banks were even mentioned in that category – Eastern and Fulton Bank.”

In 2017, Eastern’s Commercial Banking Group experienced 8 percent growth across the division, originating approximately $1.6 billion in new commercial loans, and generating over $600 million in deposit growth. Eastern was also named the # 1 SBA (Small Business Administration) Lender in New England for the eighth consecutive year, placing it among the top 12 SBA lenders nationally. 

Greenwich Excellence Awards Methodology

Greenwich Excellence Award winners were determined at a national level and in four geographic regions: Midwest, Northeast, South, and West. To qualify for consideration for the national awards, each winning bank had to have a minimum of 50 clients that responded to the study. To qualify for regional awards, each winning bank had to have a minimum of 30 clients responding in the region. Greenwich Excellence Award selection is based on top box ratings on Greenwich Associates’ five-point evaluation scale. The banks selected must receive a statistically significant proportion of “Excellent” ratings relative to the overall mean (at a 95 percent confidence level).     

About Eastern Bank

Founded in 1818 and based in Boston, Eastern Bank is America’s oldest and largest mutual bank, with over $10 billion in assets and over 120 locations serving communities in eastern Massachusetts, southern and coastal New Hampshire and Rhode Island. Eastern provides exceptional access to fairly priced banking, investment and insurance products and services for consumers and businesses of all sizes.  Eastern Bank, which includes Eastern Wealth Management and Eastern Insurance, is known for its outspoken advocacy and community support that has exceeded more than $107 million in charitable giving since 1999. An inclusive company, Eastern employs 1,900+ deeply committed professionals who value relationships with their customers, colleagues and communities. Join us for good at

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