General Banking FAQs

011301798

You can contact a representative at 1-800-EASTERN to change the address on all accounts except for Equity loans, lines or personal lines of credit. In order to request a change of address on such an account you will need to step into a branch or mail a written request to:

Eastern Bank 
Attn: Loan Operations 
PO Box 391 BCK301 
Lynn, MA 01903-0491

Yes, you can mail your deposit to: 

Attn: Mail Teller 
Eastern Bank 
PO Box 843340 
Boston, MA 02284-3340

You can mail your loan payment to:

Eastern Bank PO Box 84335 Boston, MA 02284-3350

Payments must be accompanied by the account number and note number, or the payment coupon or billing notice provided by the Bank if applicable. Please allow sufficient time for mail delivery prior to the payment due date to avoid any late charges. Excess payments will be credited to principal unless otherwise specified.

To report errors or request information regarding your loan, please reference your account number and note number and mail to:

Eastern Bank Loan 
Servicing BCK-301 
770 Oak Street 
Brockton, MA 02301

If you believe an entry we have reported to the credit bureaus is inaccurate or incomplete, please contact the reporting agency directly or submit a written dispute to:

Eastern Bank 
Loan Servicing BCK-301 
770 Oak Street 
Brockton, MA 02301

In your letter please provide sufficient information to identify the account or relationship that is in dispute; specific information that is being disputed and an explanation for the basis of the dispute; and any relevant supporting documentation.

You can activate your card at any POS or ATM (a transaction that requires you to enter your PIN number to complete.) or you can call 1-866-392-9952.

Your routing transit number is the 9-digit number located in the bottom left corner of your check. The number located to the right of your routing transit number is your account number, followed by the check serial number.