Assistance for Eastern Bank Customers

As part of the assistance available to existing Eastern Bank customers, we are offering additional support, reviewed upon request, on loans like mortgages, home equity or small business loans, as well as fee waivers for both Eastern Bank personal and small business deposit accounts. Please fill out this form so we can start to review your requests.

We are experiencing extremely high call volumes. We are working through requests as quickly as we can, but it may take up to 7 business days to call you to discuss how we can help you.

Please call us at 1-800-EASTERN (327-8376) if you need further assistance.

Please enter your account information for each account in which you are requesting help.

On this form, you can request help from Eastern Bank for the following:

Payment help on your Mortgage Account
Payment help on your Home Equity (HELOC) / Personal Loan Account
Payment help on your Small Business Loan Account
Help with fees assessed on your Checking or Savings Accounts

Reminder: each inquiry will be reviewed upon request.

Click the plus sign (+) to add additional accounts; click the minus sign (-) to remove an account.

Choose an account type	Account number	Operations
Choose an account type *	Account number *

First name *

Last name *

Business name

Required for business requests only.

Email *

Phone number *

When is a good time to call you?

Address *

Address 2

City/Town *

State/Province *

ZIP/Postal Code *

Please add a brief description of how your employment status has been affected by the COVID-19 crisis. *

The information provided is intended for informational use only and is subject to change.