Apple Pay FAQ

Getting Started

What is Apple Pay?

Apple Pay is a mobile wallet that lets you pay for purchases at stores and in apps easily and securely using your compatible Apple device instead of a physical credit or debit card.

Use Apple Pay

How do I add my Eastern Bank Debit Card to Apple Pay?

Go to Wallet and tap Add Credit or Debit Card and follow the steps to add a new card. If you’re asked to add the card that you use with iTunes, just enter its security code. Tap Next. Eastern Bank will verify your information and decide if you can use your card with Apple Pay. If we need more information to verify your card, you’ll be asked for it at that time. Once you receive the verification code, go back to Wallet and add the code. After your bank or issuer verifies your card, tap Next. Then, start using Apple Pay.

If you want step-by-step instructions for your iPhone, iPad, or Apple Watch, please click here.

Note: After you try adding a card, you might see a small temporary charge on your account from Apple Pay. This charge is used to verify that your card and account are valid. It won’t affect your balance and will disappear soon after.

Data and Security

How does Apple Pay keep my information safe?

Apple Pay provides enhanced security because it does not store or transmit your actual debit card number. When you add your card, a unique Device Account Number (token) is assigned, encrypted, and stored within the Secure Element on your device. Then, when you make a purchase, the token is used to process your transaction. So your actual debit card number is never transmitted with payments or shared with merchants.

Since Apple Pay doesn’t store your debit card number on the device and only the token is transmitted at the time of a transaction, you never reveal your name, card number, or security code to merchants. This also prevents your card number from being exposed in a security breach.