Eastern Mobile & Online Banking® FAQs

Your username will remain the same as it was at HarborOne. If we were unable to convert your username for any reason, we will reach out to you with your new, modified username.

Yes. On Monday, February 23, if you would like to activate via the Eastern Bank mobile app, download the app and select "I'm arriving from HarborOne Bank", then continue to accept the Terms and Conditions and create a new password.

You can make your payment through Eastern’s Online Loan Payment system starting on Tuesday, February 24. Your loan number consists of an 11-digit account number followed by a 5-digit note number. Your loan number should be the same as your loan number at HarborOne. If your number changed, you should have received a communication detailing the change.

You can edit your email address and phone number but will be unable to edit your physical address for your security. If you need to edit your physical address, please visit a branch or call our Customer Support line at 1-800-Eastern (327-8376).

If you currently use online banking with both HarborOne Bank and Eastern Bank, we will review your accounts and services to determine whether or not your online profiles can be combined. You will receive an email by Monday, February 23, outlining specific next steps on how to login in.

• Expedited bill payments and ebills
• Loan transaction history
• Tax documents prior to 2024

• Your account numbers and balances
• Personal information such as address, phone, and email
• Bill pay payees, scheduled payments, nicknames without certain special characters, and 6 months of payment history. Please note payment history may take a week to load. You will be able to view after February 27.
• Most scheduled or recurring transfers between internal accounts*
• Transaction history up to 13 months. It may take up to a week for all transactions to load.
• Up to seven years of eStatement history on deposit and loan accounts
• All direct deposits, including payroll and Social Security

* For all supported internal transfer types, please refer to EasternBank.com/HarborOne

Customers may continue using your HarborOne Bank debit/ATM cards and checks.

We are migrating up to 13 months of transaction history for your deposit accounts. It may take a week or more for all transaction history to load.

Yes, unless you have special characters or over 32 characters. If you have over 32 or any special characters that are not supported by Eastern, they will be stripped out.

Nickname criteria:

• Maximum of 32 characters
• May contain the following special characters: @ # & . { } ~ - , _ : ’ !

No, your accounts will be listed on the accounts page. If you would like to hide your account, simply click on Manage accounts on the home page within online banking. You will then be able to toggle any account to hide it from view. You will still see the hidden accounts when making a transfer.

Yes, you can within online banking. Simply click on Self Service in the top banner, you will see Stop Check Payment in the drop-down menu.

Eastern offers this feature to provide customers with clearer, more informative transaction details. If you notice an incorrect logo or merchant name, please call customer service, and we can get this corrected for future transactions.

Yes. Open the transaction, choose Edit to change the category or add a note.

For Intuit products such as Quicken® and Quickbooks®, please refer to the conversion guides on EasternBank.com/Intuit. Please note Intuit’s Direct Connect connection type is not supported by Eastern Bank.

After moving to Eastern Mobile & Online Banking®, you may notice that payroll or other scheduled deposits no longer appear as “pending,” even though they did previously at HarborOne. This is expected. Your deposit is still on schedule and will post to your account as usual on the scheduled deposit date.

If you currently receive electronic statements for your checking and savings accounts, your new Eastern Bank statements will be delivered electronically. You can manage your statement settings online or in our app, and switch between paper and electronic delivery at any time.

If you currently receive electronic statements for your loan, your new Eastern Bank statements will also be delivered electronically and by postal mail.

For deposit accounts, Eastern gives you the choice of paper or electronic but not both. If you had both at HarborOne, you will now get paper statements. You can manage your statement settings online or in our app, and switch between paper and electronic delivery at any time.

Eastern Bank offers deposit and loan account statements as well as tax documents electronically, but other types of disclosures are sent by postal mail. We are working to offer more notices electronically in the future.

Bill pay expedited payments are not available in Eastern Mobile & Online Banking® bill pay.

Starting Monday February 23, payments will be withdrawn from your designated account on the date you schedule to send them, rather than on the date they are delivered to the payee. 

What’s changing:

• “Deliver By” to “Send On”: When you schedule an electronic or check bill payment, you’ll now see a “Send On” date. This is the day you submit your payment in Bill Pay.
• For electronic and check payments, your account will be debited on the “Send On” date. Please make sure the funds are available in your account on the Send On date, or the payment will not be released.
  • Example: If you schedule a payment whether it is made electronically or by check with a “Send On” date of March 3, your account will be debited on March 3.
• You will also notice the checks received by the payee are made on your behalf by the Bank's Bill Pay provider. Checks will not have your account number on them.

Up to six months of bill pay history will transfer, however, it will take a few days to load into Eastern’s system; you should be able to view after February 27.

If you cannot unfreeze your bill pay profile/account at HarborOne Bank, it will not transfer over, and you will need to enroll in bill pay and load payees. To unfreeze your bill pay profile/account, we recommend contacting Fiserv BillPay’s collection line at 800-848-1337 about 7-14 days prior to Thursday, February 19 to allow time to unfreeze your account. If Fiserv can unfreeze by this date, the account may be reactivated and able to transfer to Eastern.

Take special note of any payments you have scheduled for delivery between February 20 – 26. Once you transition to Eastern Mobile and Online Banking®, you will not be able to see these pending payments, but they will still be processed.

Most of your internal transfers will come over. Those coming over are:

• Weekly
• Biweekly
• Semi-monthly will become 2 monthly transfers
• Monthly
• Quarterly
• Semiannual will become 2 annual transfers
• Annual

Please be aware that internal transfers to a HarborOne Bank account you do not own or sign on will not transfer. If you’d like to send money to someone else, we recommend setting up Zelle.

To set up a new transfer schedule:

• Online: Go to Transfers, choose your accounts, enter the amount, pick the transfer date, and choose a new frequency.
• Mobile: Tap Move Money, select Make a transfer, choose your accounts, enter the amount, and select Recurring.

After conversion, log into Eastern Mobile & Online Banking® and navigate to Transfers. 

To see the transfer schedule:

• Online: Go to Transfers, select Activity
• Mobile: Tap Move Money, select Scheduled transfers

No, you will need to set up your external financial institutions again after the merger in online banking.

To set up an external account:

• Log into Eastern Bank’s Online Banking platform.
• Navigate to the “Transfers” section and select “Add External Account.”
• Enter your account information—such as the routing and account numbers—and then click “Add.”
• Once you have received the two small deposits in your external account—which may take up to 3 business days—log back into Eastern Bank’s Online or Mobile Banking platform.
• Navigate again to the “Manage External Accounts” section.
• Select the external account you just added, and you’ll be prompted to enter the exact amounts of the two deposits you received.
• After you’ve entered and confirmed these deposit amounts, your external account will be successfully verified and activated for transfers.

No, external transfers can only be done between deposit accounts.

You can easily, quickly, and safely send or receive money within Eastern Mobile & Online Banking using Zelle®. With Zelle®, you can securely and conveniently send money directly from your Eastern Bank account using just a recipient's email address or U.S. mobile number. 

To get started: 

1. Log in to Eastern Bank Mobile & Online Banking. If using the mobile app, tap “Move Money.” If using online banking, select “Transfers.”
2. Select “Send money with Zelle®”. If you’re not already enrolled in Zelle®, you’ll see a screen for setup. Follow the instructions to enroll.
3. Select “Send” to send money, “Request” to get paid back, or “Split” to divide expenses.
4. Select “Select Recipient". You can either choose to “add from phone contacts” or enter the information manually. Important: always review to ensure the mobile number or email you provide is accurate.
5. Once your recipient is added, you can begin sending or requesting money as needed.

Note: Must have a bank account in the U.S. to use Zelle®. Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®. Mobile carrier fees may apply.

You can pay up to $1,000 per transaction per day.

• For consumer: $5,000/day and $25,000/month
• For business: $10,000/day and $30,000/month

Eastern Bank shows 30 days’ worth of history.

Alerts can be sent by email, text message, or push notification to your smartphone. Please note that alerts are not delivered in real time, so we recommend that you do not rely on them for up-to-date account and balance information.

For Online Banking Users: Once logged in, select Self Service in the top menu and then select Manage Cards. You can then select the card you want to manage. 

For Mobile Banking App Users: Once logged in, simply click on the Cards icon at the bottom of the screen. You can then select the card you want to manage. 

To set up Debit Card alerts and controls please click here for more information.

Although mobile and online banking will allow you to replace your card and order a new one, it does not allow you to reactivate the card or toggle between on and off. If you have found your card or shut it down in error, you will need to visit a branch to have it reactivated or submit a request. 

NOTE: Debit cards cannot be reactivated by calling the Customer Service Center.

With mobile or online banking, you will be able to decrease or increase your debit card limits up to the standard limits that are in place.