Schedule one‑time or recurring bill payments with Bill Pay
Make loan payments or advances (where applicable)
Connect to supported third‑party financial management applications and accounting software (users can contact their platform Admins to request access to the 'Open Access' entitlement)
Use transaction data to support bookkeeping and reconciliation
Download transactions into accounting software such as QuickBooks® or Quicken® using Express Web Connect or Web Connect
Advanced Cash Management services, such as wires, ACH, payroll, or collections, require enrollment in Eastern Treasury and are not included in Eastern Small Business Mobile & Online Banking.
How do I log in to Eastern Small Business online banking?
You can log in through EasternBank.com by clicking on the Login button and by choosing Eastern Small Business. Use your Company ID, User ID, and password to access your accounts.
How do I log in to Eastern Small Business mobile banking?
Please ensure you have completed the online banking steps provided, as you will need to do this before accessing on mobile.
Download the Eastern Small Business & Mobile Banking app from the app store on your device.
Log in using your Company ID and User ID.
Complete one-time authentication and follow the prompts to complete login.
'Accept' the Terms & Conditions.
Delete the HarborOne mobile app as it will become inactive.
Tip: Remember to enable biometrics for secure, easy login on your mobile device.
Do I use the same credentials for mobile and online banking?
Yes. Once you’ve successfully logged in through online banking, you can download the Eastern Small Business Mobile app and log in using the same credentials.
Can I use biometrics to log in on mobile?
Yes. You can enable biometric login options such as Face ID or Touch ID on supported devices for secure, easy login on your mobile device.
Accounts & Everyday Banking
Will I see all my business accounts online?
Yes. You can view your eligible business deposit and loan accounts in Eastern Small Business Mobile & Online Banking.
Can I manage transactions, transfers, and balances online?
Yes. Eastern Small Business Mobile & Online Banking allows you to view balances, monitor transactions, and perform common banking activities. Please note, however, that external transfers are not supported.
Can I use mobile deposit for my business?
Yes. Mobile deposit is available through the Eastern Small Business Mobile app, allowing you to deposit eligible checks remotely. In addition, thirty days of mobile deposit history will be displayed within Eastern Small Business Mobile.
Users, Permissions/Entitlements & Administration
What is the difference between a User, Administrator, and Primary Administrator?
All Users are granted permissions within Eastern Small Business Mobile and Online Banking by Administrators that determine their access to different accounts and services.
All Administrators have all available permissions/entitlements to the company within digital banking. Administrators must review all users and their permissions and remove any inactive or unauthorized users.
Primary Administrator: All companies must have one and only one assigned. Along with having all permissions to the company within digital banking, the Primary Administrator is the only point of contact for Eastern Bank – in other words, if another user has an issue within digital, the Primary Admin would be required to liaise with Eastern Bank to solve it. Primary administrators must review all administrators, users, and their permissions/entitlements and remove any inactive or unauthorized users.
How can I tell if I’m an Administrator?
After logging in, hover over the Administration tab in the top navigation menu. If you see Company Administration as an option, you have the Administrator role. If you don't see it, you do not have Administrator access. Please note that administrators are responsible for reviewing user access, assigning permissions, and removing inactive or unauthorized users.
Security, Third-Party Connections & Open Access
Can I update my contact information online?
You can update certain contact details, such as your phone number and email address, within online banking. For security reasons, some changes, like editing physical address or username, are not supported and require contacting Eastern Bank directly.
What can you tell me about the security of Eastern Small Business Mobile & Online Banking?
Eastern Bank uses industry‑standard security measures, including multi‑factor authentication and encrypted connections, to help protect your business information.
What is Open Access and how does it work?
Open Access allows your business a more modern way to connect Eastern Small Business Mobile & Online Banking to third‑party financial management applications like QuickBooks and Quicken so you can share data without giving out your login credentials. If you don’t see the option or receive an error when connecting a third‑party app, contact a company Administrator for assistance to confirm that the Open Access entitlement has been enabled for your user, and allow about an hour for the update to be made.
*Additional fees may apply. Refer to the Business Banking Fee Schedule.
1Monthly maintenance for Small Business Remote Check Deposit is $40 per month. Refer to the Business Banking Fee Schedule.
