Online Banking FAQs

General FAQs

How do I enroll in Online Banking?

You can enroll online by opening the login menu on any page in the Eastern Bank website and selecting ‘Enroll’.

Can I change my username, password, or email address?

Yes. Once you’ve signed into online banking, you can change your sign-in credentials and contact information.

Am I able to view account transactions older than 30 days?


Can I download transactions to my Quicken personal financial management software?

Yes. You can download to Quicken by clicking the Download link when viewing your account activity. You can also export your transactions as a .csv (comma separated value) file, which is recognized by most spreadsheet applications.

Can I transfer funds between my Eastern Bank account and an account at another bank?

Yes. You are able to transfer funds between your Eastern Bank accounts and an account you own at another financial institution.


Bill Pay FAQs

When will online bill payments be deducted from my checking account?

Funds for online bill payments will be deducted from your account on the same day the payment is sent to the payee; which is referred to as the payment's "Send On Date".

What are Expedited Bill Payments?

Expedited Bill Payment allows you to make a next day bill payment to certain payees either electronically (Expedited Electronic Bill Payment) or through overnight check (Expedited Bill Payment by Overnight Check). The type of expedited payment available for each payee, along with its associated fee, will be displayed on the Expedited Payment screen for the selected payee.

Who should I contact about an online bill that has not been received by my payee?

You can contact our Customer Service Center at 1-800-EASTERN (327-8376).

Am I able to update an address or account number for a bill payment payee?

Yes. You can update a payee address or account number in online banking.

If you are unable to change the address for a payee, this indicates that the payee accepts electronic payments from us, and therefore the mailing address cannot be changed.  Any address updates you may have received from the merchant is for check mailing purposes only and does not affect electronic payments sent from online banking.

Where can I view my scheduled payments?

Your scheduled bill payments can be found in the Bill Pay section of online banking where you can either edit or cancel the payment. Once we begin processing the payment, it cannot be edited or cancelled.

Can I make payments to my Eastern Bank loan using online banking?

Yes. If you have an Eastern Bank checking account, you can use online banking to make payments to your loan account. You can also make a loan payment by using online banking’s transfer functionality to transfer funds from your checking account to your loan account. To make loan payments using a checking account at another bank, you must use our Online Loan Payment service.

Quicken and the Quicken logo are trademarks or registered trademarks of Intuit Inc., used under license.  Quicken is not an affiliate of Eastern Bank.