Online Banking FAQs

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How many times can I enter my password incorrectly before they are locked? 

You will become locked from your online banking and mobile banking app if the password is entered incorrectly 5 times. You will need to contact the bank to be unlocked. 

How can I change my password? 

For Online Banking Users: Once logged in, click on the Self Service, select My Profile and then Login/Security. 

For Mobile Banking App Users: Once logged in, click on the “More” tab and then click on “Change Password.” 

Is Touch/Face ID login going to be available on the mobile banking app? 

Yes. There is also a passcode function that allows you to sign in with a passcode that you choose when downloading the mobile app. 

Do you have to use the Passcode feature? 

No, you can disable the Passcode during set up by clicking on the X in the top left corner of the screen when asked to set up the code. 

If I change my password on Online Banking, when I log into mobile, will I be asked to update my password? 

If you have biometrics set up, you will not be asked.