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Enrolled Users – access your account Login to your account using your User ID and Password to make payments or view payment history. |
Unenrolled Users – make a one-time payment Make a one-time payment using your loan account number and the last four digits of your Social Security Number. |
Payments received prior to 6:00 p.m. Eastern Time on any business day are posted to your loan account the same day.1
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Online Loan Payment Pricing Phone Payments Collection of Loan Payment Processing Fee |
Unenrolled Option Make a payment
This option is for customers that only have an occasional need to make a payment online. Each time you make a payment, you will need to enter complete payment information, including your loan account number, payment amount and funding account information.
Enrolled Option Enroll Login
This option is for customers that want to use Online Loan Payments as their primary method of making payment. It stores certain payment information, such as funding account, eliminating the need to enter this information each time you make a payment. This option also allows you to view your payment history and set up recurring payments.
Features and Benefits
• No more writing checks and sending payments in the mail.
• Make a payment at any time, from anywhere.
• Have your payment posted the same day.1
• Use a checking account at any financial institution to fund your loan payment.
For more information, please call 1-800-EASTERN (327-8376).
1 Read the Online Loan Payment Agreement for complete details.
Please review the Online Loan Payment Service User ID and Password guidelines below.
For help with your User ID:
• User IDs must be at least 6 characters.
• User IDs must contain at least one letter. Numbers are recommended, but not required.
• User IDs cannot contain spaces.
• Special characters are not allowed, such as: ! @ # $ % ^ &
• Use of an underscore is not allowed: _
• User IDs are case sensitive.
• Your User ID and Password cannot be the same.
For help with your Password:
• Passwords must be at least 8 characters.
• Must include at least one letter and one number, with no spaces.
• There can be no more than 7 numbers and no more than 2 consecutive identical characters.
• The following special characters are allowed: # $ @
• Passwords are case sensitive.
• Your User ID and Password cannot be the same.
If you still need help logging in, please call Customer Service at 1-800-327-8376.
1. What loans can I pay using Eastern Bank’s Online Loan Payment service?
You can pay any Eastern Bank mortgage or consumer loan (boat, car, truck, personal line of credit, home equity, etc.).
2. What loans cannot be paid using Eastern Bank’s Online Loan Payment service?
At this time, you cannot use the Online Loan Payment service to pay commercial loans. If you are not sure if your loan can be paid using this service, please call our Customer Service Center at 1-800-327-8376.
3. Can I use the Online Loan Payment service anytime I want?
Yes. Our Online Loan Payment service is available 24 hours a day, 7 days a week, so you can schedule a loan payment anytime that is convenient for you.
4. Can I make a future-dated loan payment?
Yes. You can schedule a loan payment 10 calendar days in the future.
5. Can I set up a recurring loan payment?
Yes. If you elect to enroll in the service, establishing a User ID and Password, you can set up recurring fixed amount loan payments.
6. Are there any limitations on the dollar amount of the loan payment?
Yes. The maximum loan payment amount is $10,000.00.
7. What information do I need to make a loan payment?
You must have an active Eastern Bank loan account to use the Online Loan Payment service. Below is the information you will need to make a loan payment:
• your loan account number
• your Social Security Number
• your email address
• the account number of the checking account you want the payment funds to be withdrawn from, as well as the routing and transit number of the financial institution at which the account is held.
8. Will I need to enter my payment information (loan number, checking account number, social security number, etc.) each time I make a loan payment?
No. If you enroll in Online Loan Payment, creating a User ID and Password, your payment information will be stored, eliminating the need to enter it with each payment.
9. When will payments be posted to my loan?
Payments scheduled by 6:00 p.m. Eastern Time on any business day will be posted to your loan account the same business day. Payments scheduled after 6:00 p.m. Eastern Time or on non-business days will be posted to your loan account on the next business day.
10. How will payments be applied to my loan?
All payments made through the Online Loan Payment service will be applied as a regular payment to your loan account, according to the terms of your Loan Agreement with us. This includes any extra funds received with the payment. For most loans, a payment is applied to interest, then principal. Please review your Loan Agreement. If you are unsure how payments will be applied to your loan account, please contact our Customer Service Center at 1-800-327-8376.
11. Will I receive a payment confirmation for my loan payment?
Yes. You will receive a confirmation for each payment made through the Online Loan Payment service.
12. Is there a fee for using the Online Loan Payment service?
There is a $1.50 loan payment processing fee for each payment made using the Online Loan Payment service. If you call Eastern Bank and provide your payment information to a customer service representative, there is a $10.00 loan payment processing fee for each payment.
13. When will funds be withdrawn from the checking account funding the loan payment?
Funds will generally be withdrawn from the account funding the loan payment on the second business day following the date the loan payment is made.
14. What if there are insufficient funds in my checking account to make the loan payment?
If sufficient funds are not available in your checking account, the loan payment will be cancelled and you will be responsible for any late payment related charges or fees as described in your loan documents with Eastern Bank. You will also be solely responsible for any overdraft or related fees charged by the financial institution where the checking account is located.
15. Can I payoff my loan using the Online Loan Payment service?
Yes. You must call our Customer Service Center at 1-800-327-8376 to obtain the correct payoff amount before making the payment using the Online Loan Payment service. Please note that for some loans, payoffs may not be permitted using this service. Please contact our Customer Service Center for assistance.
16. What if I am making a late loan payment?
You may use our Online Loan Payment service to make a late payment to your loan account. Any late fees or other charges will be applied to your account and reflected in your balance and next payment due. If you have any questions or concerns about a late payment to your loan, please contact our Customer Service Center at 1-800-327-8376.
17. Can I make changes to a scheduled loan payment?
Yes. You may use the Online Loan Payment service to edit a future-dated payment prior to 6:00 p.m. Eastern Time on the business day preceding the date the loan payment is scheduled to be made. If you need to edit a loan payment on the date it is scheduled to be made, please call our Customer Service Center at 1-800-327-8376.
18. Can I cancel a scheduled loan payment?
Yes. You may use the Online Loan Payment service to cancel a future-dated payment prior to 6:00 p.m. Eastern Time on the business day preceding the date the loan payment is scheduled to be made. If you need to cancel a loan payment on the date it is scheduled to be made, please call our Customer Service Center at 1-800-327-8376.
19. What if I have other questions or concerns about my loan or making a payment?
Please call our Customer Service Center at 1-800-327-8376.