Samsung Pay FAQ

Getting Started

What is Samsung Pay?

Samsung Pay is a mobile wallet that lets you pay for purchases at stores and in apps easily and securely using your compatible device instead of a physical credit or debit card.

Use Samsung Pay

How do I add my Eastern Bank debit card to Samsung Pay?
  1. Navigate to and touch Apps > Samsung Pay.

  2. Navigate to and touch ADD > Add a credit card or debit card.

  3. Align your payment card inside the frame. Samsung Pay will automatically detect the card number and expiration date. If your device does not detect the card information, touch ENTER CARD MANUALLY.

  4. Enter any remaining required information. Then, touch NEXT.

  5. Review the Terms of Service. Then, touch AGREE TO ALL.

  6. To authenticate your identity, touch the desired verification method.

  7. Enter the OTP (One-time Password). Then, touch SUBMIT.

  8. Enter your signature. Then, touch SAVE.

  9. To complete the process, touch DONE.

Note: After you try adding a card, you might see a small temporary charge on your account from Android Pay. This charge is used to verify that your card and account are valid. It won’t affect your balance and will disappear soon after.

Data and Security

How does Android Pay keep my information safe?

Samsung has partnered with key financial institutions to safeguard your personal, transactional, and payment information. Samsung Pay uses tokenization and authentication methods to secure your information. In addition to the security measures implemented by Samsung Pay, Samsung’s KNOX service constantly monitors suspicious activity within the device to protect from any malicious attacks.

When you add your payment card to Samsung Pay, the information is encrypted and sent to Samsung servers and, ultimately, to the card issuer’s payment network for approval. An OTP may be requested by the card issuer to verify if you are the cardholder. Should your card be lost or stolen, this will prevent the card from being added to Samsung Pay fraudulently.

Once your card is approved, the payment network creates a digital card number or token. The token substitutes the payment card’s number with a unique alphanumeric identifier generated using proprietary algorithms. Tokenized data is not mathematically reversible and is useless unless you have the original key used to create the token, making this more secure than sending your actual card number.

Samsung does not store or have access to the payment information added to Samsung Pay. The last four digits of the card number will be displayed on the card image in Samsung Pay to help you manage your cards.