A woman sits at her desk and upgrades her online banking mobile app on her phone

Mobile & Online Banking Upgrade

Eastern Bank is committed to serving your banking needs. It’s why we’re launching a new Mobile and Online Banking experience starting this spring, and sunsetting our current platform and mobile app. We hope you will find the new platform:

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Enhances your overall experience with a more intuitive and visual-friendly navigation

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Improves Mobile Check Deposit so that it’s easier to deposit your checks anywhere, anytime

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Allows us to continue evolving features and improving your experience

In preparation for this update, here's what you should do now:

  • Take note of your username and password as you will need this information to login.
  • Confirm your contact information is up to date (email address; phone number) to continue receiving important updates.
  • If you use transaction categorizations to assist with tax preparation, please download a report before the update.

If you are a Bill Pay user:

  • Active bill payees will migrate to the new platform. If you wish to migrate inactive bill payee information, you must reactivate them. To do so, follow these simple steps:
    • Once you login to Online Banking, you will see your accounts on the home page.
    • Within the navigation bar at the top, click on Bill Pay.
    • Click on the drop down next to Active Payees Only and then click on Inactive Payees Only.
    • Once you get to the Inactive Payees list, click on Reactivate.
  • If you use Bill Pay Reports, download before the update as they will no longer be available.

Be on the lookout for email notifications for the exact date of your Mobile & Online Banking update.


For resources to help you become familiar with your new Mobile and Online Banking experience click below.

 

Still Have Questions? 

 

Call 1-800-EASTERN (327-8376) or 1-800-530-6988

 

 

Online and Mobile Banking Agreement