Eastern Bank is committed to serving your banking needs. It’s why we’re launching a new Mobile and Online Banking experience, and sunsetting our current platform and mobile app. We hope you will find the new platform:
In preparation for this update, here's what you should do now:
- Take note of your username and password as you will need this information to login.
- Don't know your username? Login to the current Online Banking and click on 'Settings' in the top navigation bar. You will find your username listed in the 'Profile' tab.
- If you have bookmarked the URL for Online Banking, please login from www.easternbank.com moving forward in order to access the new platform.
- Confirm your contact information is up to date (email address; phone number) to continue receiving important updates.
- If you use transaction categories, download a Transaction Category Report as categorizations may change after the update.
- If you have added custom notes to your transactions, these will not carry over. Please download before the update as they will no longer be available.
If you are a Bill Pay user:
- Active bill payees will migrate to the new platform. If you wish to migrate inactive bill payee information, you must reactivate them. To do so, follow these simple steps:
- Once you login to Online Banking, you will see your accounts on the home page.
- Within the navigation bar at the top, click on Bill Pay.
- Click on the drop down next to Active Payees Only and then click on Inactive Payees Only.
- Once you get to the Inactive Payees list, click on Reactivate.
- If you use Bill Pay Reports, download before the update as they will no longer be available.
Important information about additional Mobile & Online Banking features:
- If you previously used the mobile banking app on your device to access more than one username/profile, please note that the upgrade will only allow you to login to one username/profile per mobile banking app on your device. To access one additional username/profile, download our EB Companion app. Click here to learn more.
- If you use External Transfer between Eastern Bank and other banking institutions, you will need to reestablish after the update. Click here to learn more.
- If you use third-party budget or financial management apps (also known as account aggregators), you may notice a disruption in service as these external apps update their connections. Click here to learn more.
Be on the lookout for email notifications for the exact date of your Mobile & Online Banking update. For resources to help you become familiar with your new Mobile and Online Banking experience click below.
Still Have Questions?
Call 1-800-EASTERN (327-8376) or 1-800-530-6988