A woman sits at her desk and upgrades her online banking mobile app on her phone

Mobile & Online Banking Upgrade

Eastern Bank is committed to serving your banking needs. It’s why we’re launching a new Mobile and Online Banking experience, and sunsetting our current platform and mobile app. We hope you will find the new platform:

Icon of hand clicking a mobile phone

Enhances your overall experience with a more intuitive and visual-friendly navigation

Icon of a check

Improves Mobile Check Deposit so that it’s easier to deposit your checks anywhere, anytime

Icon of a hand holding a gear

Allows us to continue evolving features and improving your experience

In preparation for this update, here's what you should do now:

  • Take note of your username and password as you will need this information to login.
    • Don't know your username? Login to the current Online Banking and click on 'Settings' in the top navigation bar. You will find your username listed in the 'Profile' tab.
  • If you have bookmarked the URL for Online Banking, please login from www.easternbank.com moving forward in order to access the new platform.
  • Confirm your contact information is up to date (email address; phone number) to continue receiving important updates.
  • If you use transaction categories, download a Transaction Category Report as categorizations may change after the update.
  • If you have added custom notes to your transactions, these will not carry over. Please download before the update as they will no longer be available.

If you are a Bill Pay user:

  • Active bill payees will migrate to the new platform. If you wish to migrate inactive bill payee information, you must reactivate them. To do so, follow these simple steps:
    • Once you login to Online Banking, you will see your accounts on the home page.
    • Within the navigation bar at the top, click on Bill Pay.
    • Click on the drop down next to Active Payees Only and then click on Inactive Payees Only.
    • Once you get to the Inactive Payees list, click on Reactivate.
  • If you use Bill Pay Reports, download before the update as they will no longer be available.

Important information about additional Mobile & Online Banking features:

  • If you use External Transfer between Eastern Bank and other banking institutions, you will need to reestablish after the update. Click here to learn more.
  • If you use third-party budget or financial management apps (also known as account aggregators), you may notice a disruption in service as these external apps update their connections. Click here to learn more.


Be on the lookout for email notifications for the exact date of your Mobile & Online Banking update. For resources to help you become familiar with your new Mobile and Online Banking experience click below.


Still Have Questions? 


Call 1-800-EASTERN (327-8376) or 1-800-530-6988